Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

I got a diagnostic done. I opted to get my service elsewhere. My service representative once I opted out of service never contacted me back again. I told him the days I’d be I opted to get my service elsewhere. My service representative once I opted out of service never contacted me back again. I told him the days I’d be by to pick up my vehicle but heard nothing back. When I got to the dealership on the day mentioned they couldn’t find my car for 30 minutes. Have a great day. More

Waited 1hour 1/2 for a 10am appointment oil change. I had to come out of the waiting room 2 times to ask if my car was ready. I had to come out of the waiting room 2 times to ask if my car was ready. More

Jeff is always responsive and helpful. Really appreciate Jeff and the team at Shottenkirk CDJR Really appreciate Jeff and the team at Shottenkirk CDJR More

Service was handled professionally and promptly. Lee was a pleasure to partner with. Parts prices were a bit high, but to be expected at the dealer. Lee was a pleasure to partner with. Parts prices were a bit high, but to be expected at the dealer. More

You need to have better communication with your customers and get back with them in timely manner. You need to work on talking to customers instead of texting. and get back with them in timely manner. You need to work on talking to customers instead of texting. More

Great service! Jeff was very patient and made sure my concerns were resolved. I will return again Jeff was very patient and made sure my concerns were resolved. I will return again More

Lacey Skelton and Shottenkirk CDJR have been very helpful and responsive. They provided updates throughout the service process and answered all of my questions thoroughly with great professionalism. and responsive. They provided updates throughout the service process and answered all of my questions thoroughly with great professionalism. More

In the past I have had some serious issues with the service manager and his boss. To the extent I never planed on going back there. I mistakenly made the appointment for them instead of another near by service manager and his boss. To the extent I never planed on going back there. I mistakenly made the appointment for them instead of another near by dealership. I went because I need the work done today and felt with a very professional young lady named Lacey. She was professional, fare, quick and polite. I’m not completely sold on buying a car from them but I will return to work with Lacey. More

Cody was great! Got the 3 for 1 tires and I got my windshield spray issue fixed. Got the 3 for 1 tires and I got my windshield spray issue fixed. More

Great service over all. Had my oil changed and tire rotations as well. Also just wanted to check and see numbers if I was to trade my truck, sales rep was very helpful. Had my oil changed and tire rotations as well. Also just wanted to check and see numbers if I was to trade my truck, sales rep was very helpful. More