Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

I’m not the guy that brought the car in yet I’m getting all of the updates about the service. My son should have been contacted. Our family name was misspelled in the system. How do you sell someone a car all of the updates about the service. My son should have been contacted. Our family name was misspelled in the system. How do you sell someone a car but have the last name wrong in the service department? More

Bad communication. Visited twice now and both times have had bad experience. Won’t return. Visited twice now and both times have had bad experience. Won’t return. More

I would not take my vehicle here again. Service was terrible. My car stayed at service for 5wks. My adviser never updated me. I had to call multiple times to get updates and all I received Service was terrible. My car stayed at service for 5wks. My adviser never updated me. I had to call multiple times to get updates and all I received was text messages with excuses and delays. More

Lacey was very helpful and patience with my buy experience of Spray application of bed-liner for my Mojave. I would definitely recommend Lacey to my friends and family. Thank you so much excellent experience of Spray application of bed-liner for my Mojave. I would definitely recommend Lacey to my friends and family. Thank you so much excellent service. More

Prompt and excellent customer service from the Service Department and Jeff Kingsley is just awesome! Department and Jeff Kingsley is just awesome! More

Great communication. Very fast working through my warranty issue. They provided me with detailed info on what they were doing. And gave me an update of what to expect on Very fast working through my warranty issue. They provided me with detailed info on what they were doing. And gave me an update of what to expect on next visit. Awesome service More

Kenny was super helpful and amazing. Hope to see him again. Everything else was not up to par Hope to see him again. Everything else was not up to par More

I had to pay for a rental car and the work was never completed on my jeep in the time frame promised, which was a waste of time and money. I know it is not my service advisors fault, he has been working completed on my jeep in the time frame promised, which was a waste of time and money. I know it is not my service advisors fault, he has been working with me during this process, however the technicians were not able to work on my jeep after I was told the work would be completed in one day. I now have to come back a separate day several days later to get the work done and wasted money on a rental. More

Cody was great and very informative. If I had questions not only did he answer them he also gave me the reason for his answer. Cody also walked me through all the maintenance on my car a If I had questions not only did he answer them he also gave me the reason for his answer. Cody also walked me through all the maintenance on my car and the previous work. More

My experience with CDJR Prosper was very good. Cody Randle was an excellent service advisor who took care of all my Ram truck's needs. Highly recommend using their service department. Cody Randle was an excellent service advisor who took care of all my Ram truck's needs. Highly recommend using their service department. More