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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Prosper, TX
1,062 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
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May 10, 2024
Austin did a great job keeping me informed and walking me through what to expect during the process of having a warranty item replaced. I would recommend these guys to anyone looking to have any service through what to expect during the process of having a warranty item replaced. I would recommend these guys to anyone looking to have any service done. More
by cdmclemore
Verified Customer
May 08, 2024
My service writer quit , Jordyn took over and it was seemless. She got the tech on track and communicated to me what was going on seemless. She got the tech on track and communicated to me what was going on More
by jamesmgrisham
May 07, 2024
Jeff is our go to service advisor. I have recommended him to our friends with jeeps. I have recommended him to our friends with jeeps. More
by jwilliamson91
Employees Worked With
May 06, 2024
They had my jeep in their shop for a whole month doing warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for paying. They made excuses that the mechanic quit his job and that’s why it took so long to get back. They also failed to check my empty coolant reservoir as part of the multi-point inspection. In reassembling my engine, they managed to mess up inner fender guard and now my tire scrapes it any time I tuen. The service advisor had poor communication and neglected to ever call or text me until I demanded updates. I would not hear from him for 4 or more days at a time. I used their preferred car rental company at first until that vehicle’s battery died and they tried to charge me $50 to come jump it in my driveway. I was out $2000 in car rentals due to the lengthy repair where my vehicle no doubt sat in their parking lot awaiting hail storms and Im currently out $500 for the hail deductible. More
by Mr.C
Employees Worked With
Lee Hall
May 05, 2024
We got a lemon and they went above and beyond to make it right. We appreciate them so much right. We appreciate them so much More
by Hillshane2833
Employees Worked With
May 05, 2024
Great experience, vehicle was serviced quickly and Jordyn kept me up to date on progress during every step. kept me up to date on progress during every step. More
by sbehrens99
Employees Worked With
May 04, 2024
Service department is good. I wouldn’t buy a car from them because they charge over sticker and add a ton of extra fees I wouldn’t buy a car from them because they charge over sticker and add a ton of extra fees More
by cjtefft72
Employees Worked With
