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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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May 31, 2024

The fix took 50 plus days without updates in between. We just turned in a lemon, to buy the same model car which ends up beita lemon. More

by patrick.hastings
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Hall
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Jun 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

patrick, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

May 28, 2024

She had been proactive in identifying delays and keeping us approached during the long time it took for the repairs More

by tej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

tej, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

May 27, 2024

These guys are great. They professionally address your concerns and give you the best of assurance while keeping to time. More

by dotsammy18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

May 26, 2024

Ryan, my service advisor was great! Took care of the truck and me from start to finish. You can drop off your car with confidence that it’ll be taken great care of :) ask for him! More

by hvpham57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Service Advisor
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 25, 2024

Kevin English was great, he took care of it all, from start to finish, responded timely, courteous, and kept me updated. Thank you More

by Tariq Shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin English
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Tariq, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 25, 2024

1) Texting is not a good way to covey specific information about car repair. A real phone conversation is needed. 2) Have someone bring the car to the customer at the service bay and don’t make t More

by jva845
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

May 24, 2024

Great job. Oscar helped ordering the parts needed, scheduling the service and was was very attentive. Car was done on time. More

by jesuserm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jesuserm, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 24, 2024

Excellent customer service! My new dealership of choice ! Thank you for putting customers first! Thanks More

by rburnett642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar deserves 5 stars
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

May 24, 2024

Great experience. Love that everyone is so kind. Definitely worth the extra drive to Prosper. More

by melanie.williams940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember. Dark hair, first office on the left.
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

melanie, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

May 23, 2024

After my first experience, I would have rated the service department much better. This time, I had to chase down my service rep constantly More

by scottcarson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing your feedback with us, Scott. Your experience is important to us, and we would like to make things right. Please feel free to reach out to us directly at Shottenkirk Prosper Chrysler Dodge Jeep Ram so we can address your concerns and work towards a better outcome. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

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