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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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June 01, 2024

Jordyn did a great job of getting the situation with batteries and the water pump addressed. The work was done faster than expected. More

by jon.poupko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jon, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 31, 2024

Working with Ryan was an absolute pleasure! He was kind and knowledgeable, and my Jeep came back better than ever. More

by gsutton5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Salinas
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Jun 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 31, 2024

Great customer service. Moved to this dealership after one that is 3 miles from my house provided poor service and even worse interaction as a customer. I will drive the 30 More

by Angela Hager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Randle
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Jun 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Angela, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

May 31, 2024

Dealers are bad over there cheating people by taking their money , rude behavior towards customers More

by monicareddychilla555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jackson worst, Bryce Nightengale
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Jun 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 and ask for one of our managers.

May 31, 2024

The fix took 50 plus days without updates in between. We just turned in a lemon, to buy the same model car which ends up beita lemon. More

by patrick.hastings
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Hall
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Jun 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

patrick, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

May 28, 2024

She had been proactive in identifying delays and keeping us approached during the long time it took for the repairs More

by tej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

tej, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

May 27, 2024

These guys are great. They professionally address your concerns and give you the best of assurance while keeping to time. More

by dotsammy18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

May 26, 2024

Ryan, my service advisor was great! Took care of the truck and me from start to finish. You can drop off your car with confidence that it’ll be taken great care of :) ask for him! More

by hvpham57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Service Advisor
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 25, 2024

Kevin English was great, he took care of it all, from start to finish, responded timely, courteous, and kept me updated. Thank you More

by Tariq Shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin English
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May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Tariq, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 25, 2024

1) Texting is not a good way to covey specific information about car repair. A real phone conversation is needed. 2) Have someone bring the car to the customer at the service bay and don’t make t More

by jva845
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

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