Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Service at Shottenkirk Jeep Prosper was great. Jeff reviewed and explained everything, great communication. Everyone was friendly. The service was quick, positive experience. Jeff reviewed and explained everything, great communication. Everyone was friendly. The service was quick, positive experience. More

Truck not washed when I was told it was, I asked as a part of original service request part of original service request More

Oscar was great to work with. I’ll ask for him on the next visit. I’ll ask for him on the next visit. More

Easy to work with and promptly resolved all issues. I have enjoyed working with the Shottenkirk service team. I have enjoyed working with the Shottenkirk service team. More

This visit was the least chaotic visit I’ve had there. For the first time the visit went as planned without issue. For the first time the visit went as planned without issue. More

I was very pleased that a Chrysler, Jeep, Dodge, Ram, dealer was it willing and able to do an oil change on an Alfa Romeo Stelvio SUV. (All of those brands are now owned by Stelantis). Having a dealer 2 dealer was it willing and able to do an oil change on an Alfa Romeo Stelvio SUV. (All of those brands are now owned by Stelantis). Having a dealer 2 miles from my house, that was able to perform the service, saved me 40 minutes of travel each way to Plano, as well as the associated tolls. The staff was very courteous, and my car was finished in an hour and ten minutes; about average for an oil change at most places. I would have given the dealer a 5-star review if not for one major issue. I hadn’t noticed it when I was signing my credit card receipt, but they added a $4.94 surcharge to my bill because I used a credit card instead of paying cash. No mention at all was made of that before I paid, and I didn’t realize it until I got home. Not that I would have paid cash regardless, but common courtesy by the dealer would dictate that they are upfront when adding such a surcharge. At least I will know for next time and will either have cash or will be aware of the surcharge for credit. More

New clean facility Service writer area is easy to access Pricing of services is in line with local dealers Fast service Work to be performed is explained and consent is obtained Service write access Pricing of services is in line with local dealers Fast service Work to be performed is explained and consent is obtained Service writer is knowledgeable More

I appreciate all that hard work for everything . Thanks for getting our jeep serviced and back out on the road. Ryan handled everything and made the service appointment quick and trouble free. Th Thanks for getting our jeep serviced and back out on the road. Ryan handled everything and made the service appointment quick and trouble free. Thanks again for everyone from Ryan my service advisor to the mechanic that resolved our issues with our vehicle. More

Were fast and friendly. They wanted to buy my Ragnarok jeep but never gave an official offer. They wanted to buy my Ragnarok jeep but never gave an official offer. More

This is a late response but i am very happy with the experience i had at your dealership. Jordyn is an amazing service advisor! I appreciate all of the help she gave me and making my issues important. experience i had at your dealership. Jordyn is an amazing service advisor! I appreciate all of the help she gave me and making my issues important. Thank you More