Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

I have brought my jeep in multiple times for a radio issue, they still have not fixed it. issue, they still have not fixed it. More

Rude service advisor. I declined the service. You are not doing a favor, we pay to get service done. Learn some customer service etiquette. I declined the service. You are not doing a favor, we pay to get service done. Learn some customer service etiquette. More

Quick service oil change and fuel filter change. Service was fast at about an hour for both, Easy-peasy. Service was fast at about an hour for both, Easy-peasy. More

Oscar was great to work with. I’ll ask for him on the next visit. I’ll ask for him on the next visit. More

Responsive, helpful, courteous! Oscar communicated everything and got my car taken care of quickly. Overall good service! Oscar communicated everything and got my car taken care of quickly. Overall good service! More

Service at Shottenkirk Jeep Prosper was great. Jeff reviewed and explained everything, great communication. Everyone was friendly. The service was quick, positive experience. Jeff reviewed and explained everything, great communication. Everyone was friendly. The service was quick, positive experience. More

Truck not washed when I was told it was, I asked as a part of original service request part of original service request More

Easy to work with and promptly resolved all issues. I have enjoyed working with the Shottenkirk service team. I have enjoyed working with the Shottenkirk service team. More

This visit was the least chaotic visit I’ve had there. For the first time the visit went as planned without issue. For the first time the visit went as planned without issue. More

I was very pleased that a Chrysler, Jeep, Dodge, Ram, dealer was it willing and able to do an oil change on an Alfa Romeo Stelvio SUV. (All of those brands are now owned by Stelantis). Having a dealer 2 dealer was it willing and able to do an oil change on an Alfa Romeo Stelvio SUV. (All of those brands are now owned by Stelantis). Having a dealer 2 miles from my house, that was able to perform the service, saved me 40 minutes of travel each way to Plano, as well as the associated tolls. The staff was very courteous, and my car was finished in an hour and ten minutes; about average for an oil change at most places. I would have given the dealer a 5-star review if not for one major issue. I hadn’t noticed it when I was signing my credit card receipt, but they added a $4.94 surcharge to my bill because I used a credit card instead of paying cash. No mention at all was made of that before I paid, and I didn’t realize it until I got home. Not that I would have paid cash regardless, but common courtesy by the dealer would dictate that they are upfront when adding such a surcharge. At least I will know for next time and will either have cash or will be aware of the surcharge for credit. More