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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Prosper, TX
1,062 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
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July 05, 2024
Experience was good, I like this dealership, but while I was surprised at the cost of the oil change, I was even more surprised they are passing the 3% credit card fee on to the customers. That is a cost of was surprised at the cost of the oil change, I was even more surprised they are passing the 3% credit card fee on to the customers. That is a cost of doing business, and the services are expensive enough to begin with these days… especially when they say they can’t accept a check as payment to avoid the fee. More
by ryan_townsend
Verified CustomerEmployees Worked With
Cody Randle
July 02, 2024
Frustrating to pay a service fee on credit cards. Nobody does this anymore. This creates a negative customer service image. The person receiving the payment doesn’t explain it very well and uses the Nobody does this anymore. This creates a negative customer service image. The person receiving the payment doesn’t explain it very well and uses the excuse it’s our corporate office. More
by jim.rosson
Employees Worked With
Don’t know
July 01, 2024
Great job. Went in for oil change, but they also took care of the fuel pump recall. Went in for oil change, but they also took care of the fuel pump recall. More
by ralphrutledge51
Employees Worked With
June 28, 2024
Have had truck in several times for the same problem only to be told to just drive the truck until something else happens and they don't know why it is doing what it is doing. On the first appointment they to be told to just drive the truck until something else happens and they don't know why it is doing what it is doing. On the first appointment they said dont drive it and it shouldn't be doing what its doing, now that they have thrown a bunch of parts at it, they are telling me they are not concerned and to just drive it??? More
by Theking0053
Employees Worked With
June 28, 2024
great work from everyone. i appreciate the service and hospitality. overall a great great experience. many thanks i appreciate the service and hospitality. overall a great great experience. many thanks More
by adam.stern1979
Employees Worked With
Other Employees :
Chris Blackwood, Kenny Bolton, Lee Hall, Brice Phillips
June 26, 2024
The service staff (Advisors and mechanics/techs) are attentive and responsive. I’ve taken my trucks to other dealerships and have not had the service experience that I get at Prosper CDJR. attentive and responsive. I’ve taken my trucks to other dealerships and have not had the service experience that I get at Prosper CDJR. More
by Shorton96
Employees Worked With
June 25, 2024
I had a warranty issue with the paint on the hood of my Jeep. I previously switched out the Mopar “RUBICON” decals with a custom color to match my Jeep. When the warranty work was approved, I ordered a rep Jeep. I previously switched out the Mopar “RUBICON” decals with a custom color to match my Jeep. When the warranty work was approved, I ordered a replacement set since the old ones would be taken off. Not only did the paint turn out perfect, but the paint/body shop put my custom “RUBICON” decals back on my hood for me! One more reason I will continue bringing my Jeep here. They always go above and beyond for their customers. More
by erinjohnson32
Employees Worked With
