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Shottenkirk Chrysler Dodge Jeep Ram Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.5
1,917 Reviews
Welcome to Shottenkirk Chrysler Dodge Jeep Ram Shottenkirk Chrysler Dodge Jeep Ram strives to be your go-to Chrysler, Dodge, RAM, and Jeep dealership. Check our inventories of new and pre-owned cars, SUVs, and pickup trucks. If you’re looking to get great deals on a new or pre-owned vehicle for your commute, we might just become your favorite Chrysler, Jeep, RAM, and Dodge dealership! See how you can get the most out of your car-buying experience when you shop at Shottenkirk Chrysler Dodge Jeep Ram Prosper.
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2550 W University Dr

Prosper, TX

75078

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Showing 1,917 reviews

November 16, 2023

Buying cars has typically been a bad experience for me. Matthew has been a nice exception. He is great! More

by Alejandrozentner
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Kramer
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Nov 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Alejandrozentner, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 16, 2023

Service was easy to schedule. My car was in and out quickly. Kenny my advisor was super helpful. Will keep coming back. More

by wyattmatthew36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Wyatt, thank you for sharing this great feedback with us. We feel our service department is what makes Shottenkirk Prosper Chrysler Dodge Jeep Ram special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 16, 2023

My customer service rep was kind and courteous, knowledgeable, and helpful. I would definitely recommend a friend More

by Sbrotemarkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Sbrotemarkle, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

November 16, 2023

Horrible experience! !! Worst ever! Truck still in the service department. No call back, no nothing! Left several messages! No response! Needs a total overhaul! Manager is More

by repairsolutions
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Will Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charly Aguilar
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Nov 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. We'd very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 16, 2023

The team was very helpful even when the wire transfer was delayed and the car had an issue. More

by edwardritter01
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Curtis Roberts
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Nov 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

edwardritter01, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper} in the future!

November 16, 2023

Mathew was great and took good care of my wife and I. Thanks you very much! More

by darrenmattingly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Kramer, Bryce Nightengale
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Nov 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

darrenmattingly, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

November 16, 2023

We've bought five vehicles from Schottenkirk and sales dept. is great, but the service center is poor at best. Ecru time we've taken a vehicle in, it's been a huge issue to get anything fixed correctly. E More

by paul.s.warren71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taybor West, Leith Almetwaly
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Nov 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards, Paul. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

Nov 18, 2023 -

paul.s.warren71 responded

This is not a one time instance of poor service. This has been an issue for just under 2 years and multiple vehicles. 1) Lost parts. 2) having a vehicle for 3 weeks after being told it would be less than week. 3) wrong diagnosis. 4) failure to top of fluids. 5) reservations are worthless, 6) being told warranty "probably" won't cover a "known" issue, before the vehicle is even in the shop. 7) poor communication with customers. 8) high turn over of service writers 9) service manager that doesn't seem to care.

November 15, 2023

Drive in from Las Vegas to purchase a new truck. Curtis was awesome, extremely knowledgeable and helpful. Curtis was quick, responsive and went above and beyond to make sure I was satisfied. Had an More

by Gallardo408aa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Roberts
Report | Print
Nov 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Curtis went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 15, 2023

Matthew was awesome! Great service and we were very pleased with our overall experience start to finish. More

by DST3105
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Kramer, Bijon Parker
Report | Print
Nov 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hello, we loved reading this review! Happy customers are our aim, and it appears Matthew really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 15, 2023

Great experience and Curtis made all this happen within a short period of time! Will definitely buy my next truck from Shottenkirk Chrysler Dodge! More

by rc1013swt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Roberts, Bijon Parker
Report | Print
Nov 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hello and thank you for your kind words. We are very happy to hear that Curtis was so attentive during your visit to our dealership! Thank you again and we look forward to working with you again in the future! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

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