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Shottenkirk Chrysler Dodge Jeep Ram Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.5
1,917 Reviews
Welcome to Shottenkirk Chrysler Dodge Jeep Ram Shottenkirk Chrysler Dodge Jeep Ram strives to be your go-to Chrysler, Dodge, RAM, and Jeep dealership. Check our inventories of new and pre-owned cars, SUVs, and pickup trucks. If you’re looking to get great deals on a new or pre-owned vehicle for your commute, we might just become your favorite Chrysler, Jeep, RAM, and Dodge dealership! See how you can get the most out of your car-buying experience when you shop at Shottenkirk Chrysler Dodge Jeep Ram Prosper.
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2550 W University Dr

Prosper, TX

75078

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Showing 1,917 reviews

November 26, 2023

I am not at all satisfied with the service. I aksed to check the thread life on my tires when i dropped my car off for an oil change and they never checked on the request. Claims to give a comp More

by dheerajjampani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter
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Nov 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

dheerajjampani, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

November 26, 2023

Apt was easy to make, team confirmed time, Taylbor was on time and had all pertinent vechile info, finance was also prompt. Great standard work and process. Service Mgr also stopped by and did a meet and g More

by williamkdiggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor boss also did a great job , Taybor West, Leith Almetwaly
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

williamkdiggs, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

November 25, 2023

It’s the 25th raining outside and the dash has several error message so the problem was never fixed and now I have to take it back in!!!!! Very disappointed I have to use time that I don’t have to take i More

by lejb3009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for reaching out to us about your experience. We always strive to provide quality service on every vehicle, and it seems that we have not met that expectation. Please contact us at your earliest convenience so we may address this further. Thank you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 25, 2023

Really good dealership, friendly staff, reasonable prices. I really trust my grand Cherokee to them. More

by villa.real.motors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 24, 2023

Jeff Kingsley was super helpful and provided an excellent service !! I highly recommended, ask for him !! More

by hgamerod61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We cannot thank you enough for your wonderful review of Jeff and our team and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 24, 2023

Lacks keeping you updated on your vehicle. I have parts that have been ordered for 2 months. More

by Melissa Tol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Nightengale
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you taking the time to share your experience with our dealership, Melissa. We know how valuable your time is, and it is unfortunate that issues with parts shortages have kept you waiting for so long. Please know it is never our intention to disappoint or frustrate, and we appreciate the feedback so we can work on being better at updating our customers. Please contact us directly at your earliest convenience if you would like to discuss this situation further. Thank you! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 23, 2023

Trey was fantastic to work with. He wasn’t pushy, worked with us and our timeline and answered all our questions. More

by ellenmoore2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Woodley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bijon Parker
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for taking the time to write about your experience with us! At Shottenkirk Prosper Chrysler Dodge Jeep Ram, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Trey was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 23, 2023

I like the staff, they very funny and helpful! I hope their service will like the same! More

by Ethanwu1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 22, 2023

Lacey got the part issues resolved and the technician was able to complete the repair with only a 2-day delay. This was excellent. More

by fancyflyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

November 22, 2023

I found hail damage, nail in tire, not detailed. Other issues too, including noise clicking on engine. More

by chrsgiven
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Charly Aguilar
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact us at your earliest convenience as we would like to further discuss your visit. We look forward to the opportunity to speak with you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

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