Shottenkirk Chrysler Dodge Jeep Ram Prosper

This is by far the WORST dealership. I took my Jeep in for what should have been a simple fix on the 3rd row seat so it would fold properly. They have had my car for a month. Each time i I took my Jeep in for what should have been a simple fix on the 3rd row seat so it would fold properly. They have had my car for a month. Each time it is almost ready for me to pick up they break another part. They are completely careless. They broke the part for my seat and had to order another one. Mistakes happen I get it (but it gets worse!) They reorder the part and then scratch my entire back bumper along with destroying the side panel on a completely different seat. They say they will "make it right". Just when it is about ready they break the handle on the 2nd row seat. Then they finally go to return my car to me and the 3rd row seat doesn't fold. They have destroyed my car and want to "make it right". I am pretty sure they knew the 3rd row seat wouldn't fold as she drove my car to the front of the dealership and handed me the key and said have a good day. She was hoping I would just drive off and not look it over. A dealership with GOOD customer service would have walked around the car with me and showed me everything they fixed and that it works. However, after a month I no longer trust them. I picked my car up and took it else where to be fixed. I have made sure that everyone I know is aware of my experience here. More

Staff was super helpful and very nice. Real great experience recommend for sure. Quick helpful experience Real great experience recommend for sure. Quick helpful experience More

The whole experience was exciting, professional and fast! We left satisfied, with clear understanding of the process. We left satisfied, with clear understanding of the process. More

This dealership ensures that you are taken care of properly and professionally. I recommend this dealership to buy any vehicle. properly and professionally. I recommend this dealership to buy any vehicle. More

They did the service I asked them to do. It would have been nice if they offered loaner cars and did not charge a credit card fee It would have been nice if they offered loaner cars and did not charge a credit card fee More

I was greeted with a welcoming smile and the service was great and I will recommend it to others great and I will recommend it to others More

Have to wait a week to get a diagnostic on my car without any alternative transportation any alternative transportation More

I normally don"t reply to surveys unless surveys are well below my expectations. However, in this case I feel the need to express my need to call out Jeff Kingsley for exceptionally good service, He was very below my expectations. However, in this case I feel the need to express my need to call out Jeff Kingsley for exceptionally good service, He was very professional. He took the time to explain everything in detailHe made sure service was covered by the factory warrenty[we had 3 days left on the warrenty]. He made all the arrangements for our rental vehicle at Enterprise. H called several times to make sure all was well with us and to give updates on the progress with our vehicle. I have never experienced such exceptionally good service anywhere before. More

Lack of communication and updating of the details needed. Service advisor was not good or up to par. I also, had to wait for anyone to greet me although I saw them sitting in their office and they saw me s Service advisor was not good or up to par. I also, had to wait for anyone to greet me although I saw them sitting in their office and they saw me setting there. Ultimately, I worked with Jordyn mostly during this process. More

Always appreciate the great service here in Prosper! People are kind and you can tell they care a lot! People are kind and you can tell they care a lot! More