Shottenkirk Chrysler Dodge Jeep Ram Prosper

1) Texting is not a good way to covey specific information about car repair. A real phone conversation is needed. 2) Have someone bring the car to the customer at the service bay and don’t make t information about car repair. A real phone conversation is needed. 2) Have someone bring the car to the customer at the service bay and don’t make them walk to find Thor car in the parking lot. 3) under previous management there was no fee for using a CC to pay. 4) Having a “convenience fee” to n tolls is one thing…having my convenience fee be 110% of the actual tolls is outrageous and an abuse of your customers. I have bought 3 Jeeps, I am not buying a fourth from…not from this dealership. Your Service is abysmal! More

Great experience. Love that everyone is so kind. Definitely worth the extra drive to Prosper. Love that everyone is so kind. Definitely worth the extra drive to Prosper. More

Excellent customer service! My new dealership of choice ! Thank you for putting customers first! Thanks My new dealership of choice ! Thank you for putting customers first! Thanks More

Trey was a great salesman to work with. He answered all our questions and was up front about everything. He answered all our questions and was up front about everything. More

Great job. Oscar helped ordering the parts needed, scheduling the service and was was very attentive. Car was done on time. Oscar helped ordering the parts needed, scheduling the service and was was very attentive. Car was done on time. More

Live 2hrs away. Wanted quick paperwork. Waited too long for paperwork. After talking to salesman for 2 days about availability of vehicle, which he said was there on Wanted quick paperwork. Waited too long for paperwork. After talking to salesman for 2 days about availability of vehicle, which he said was there on the lot, the vehicle wasn’t there when I got there to pay for it. More

After my first experience, I would have rated the service department much better. This time, I had to chase down my service rep constantly department much better. This time, I had to chase down my service rep constantly More

experience was not good. I had an appointment with the salesperson Rob Thurber when arrive he was unable to meet. I don't know why the dealer make appointment if they don't I had an appointment with the salesperson Rob Thurber when arrive he was unable to meet. I don't know why the dealer make appointment if they don't receive their customers like supposed to. The salesperson didn't even show up to greet me and my fiancé. We return to buy a vehicle because the last time we had an amazing experience with the personal of this dealer ship. it's so sad to see all the good people are no longer there and have been replaced with the poor quality of personal More

Dealership is clean, Jordyn addressed me on the drive, and kept me updated daily on the status of my vehicle. Not to mention the technicians craftsmen ship, my truck doesn’t fit in there car wash and bein and kept me updated daily on the status of my vehicle. Not to mention the technicians craftsmen ship, my truck doesn’t fit in there car wash and being a diesel it can difficult to it clean, he went ahead and gave my engine bay a dust off and all areas of work done, you could tell had been wiped down and cleaned. More

The coffee was much needed and great! The dearlership was understaffed so Marquis my agent was extra busy helping others. The dearlership was understaffed so Marquis my agent was extra busy helping others. More