Shottenkirk Chrysler Dodge Jeep Ram Prosper

noticed buyer cosigners name have been switched without our approval, then told oh its not a big deal BUYER BEWARE, you will be sorry very our approval, then told oh its not a big deal BUYER BEWARE, you will be sorry very More

Friendly and professional service advisor. Quick service and timely follow up. Came in for a recall and was greeted immediately. Work was done and my truck had a courtesy wash / looks great. and timely follow up. Came in for a recall and was greeted immediately. Work was done and my truck had a courtesy wash / looks great. More

First time customer in the service department. Expectations were exceeded! The team from scheduling provided info on best time for my schedule. Work was prompt. Service advisor Robbie was profess Expectations were exceeded! The team from scheduling provided info on best time for my schedule. Work was prompt. Service advisor Robbie was professional and courteous! Was pleasantly surprised to find my truck washed afterwards. Terrific attention to detail. I only do these reviews when the situation warrants. This organization deserves it. Well done folks! You’ll have a lifetime customer out of me! More

Great Customer Service, excellent staff! Got me in and out in a timely manner and explained the work to be done while there. Thank you . out in a timely manner and explained the work to be done while there. Thank you . More

Great service. The team is very efficient and accommodating. Thank you Prosper Chrysler! I love being able to leave my car in the hands of those I trust! accommodating. Thank you Prosper Chrysler! I love being able to leave my car in the hands of those I trust! More

Service and Staff were excellent! Only critique I have is dry spot after curtesy wash but A for effort :) will definitely be returning for future. dry spot after curtesy wash but A for effort :) will definitely be returning for future. More

Good job. Nice work. Amazing service at the service Good job. Nice work. Amazing service at the service department! Especially from Angie She took care of our cars and provided 5 star service at every Good job. Nice work. Amazing service at the service department! Especially from Angie She took care of our cars and provided 5 star service at every step More

Kevin in the service dept was excellent in providing customer service and kept me informed to make decisions. He never pushed anything on me, just gave me options. I left a Google review about him and h customer service and kept me informed to make decisions. He never pushed anything on me, just gave me options. I left a Google review about him and his team. This was the best experience I've had in a long time with a car dealership. I can't wait to do more business in the future. Thank you More

The people in the service department were knowledgeable and friendly. and friendly. More

Unfortunately what started out as a 5 star experience has turned negative. I went to the dealership about a month ago to potentially purchase a used F-150 they had. Liked the truck and decided to buy. Prior turned negative. I went to the dealership about a month ago to potentially purchase a used F-150 they had. Liked the truck and decided to buy. Prior to going back to discuss pricing I noticed that they keyless entry buttons on the key weren't working, and they took it to replace the battery. Got a good price on the truck, got paperwork signed and met my salesman (Abraham) out by the truck. He had the key, and unfortunately it still was not working to lock or unlock the doors with the keyless entry buttons. Abraham got a Sales Manager to come out who promised me they would get a new key made for me at their expense. I was to follow up with Abraham on a date/time to come in and get that taken care of. Drove off the lot very happy! Unfortunately that's where it ended. After a few weeks of trying to contact Abraham and a number of Sales Managers, they have decided to "ghost" me. Emails I send and phone calls I make are not returned, and it now seems clear that they just told me what I wanted to hear to get me off the lot. I would have happily recommended this dealership to anyone based on my initial experience, however, based on their inability to deliver on what they promised I cannot in good faith recommend anyone do business there. More