Shottenkirk Chrysler Dodge Jeep Ram Prosper

My Salesperson at Shottenkirk Jeep in Prosper was fantastic and even picked me up at the airport. However, the dealership manipulates the pricing so they can show corporate Jeep that they are selling fantastic and even picked me up at the airport. However, the dealership manipulates the pricing so they can show corporate Jeep that they are selling the vehicle for a reasonable price, but then they add a non-negotiable $2000 customer care package to the price....which, in my case put the price above MSRP. It seems like a shady tactic to me. The price they advertise on cars.com does not reflect this $2000 markup that ends up being charged when you complete the purchase. The dealer told me that this is very common in the Dallas, TX area, but I can tell you that it is not common in other parts of the country. More

The dealer was excellent including the service department who helped schedule my repair. They got me in and out in no time. who helped schedule my repair. They got me in and out in no time. More

Super dealership purchased my 2015 Jeep Wrangler from there and it’s been serviced by them flawlessly. My service advisor (Kevin English is a true professional. Thanks!!! there and it’s been serviced by them flawlessly. My service advisor (Kevin English is a true professional. Thanks!!! More

My husband flew from St. Louis, MO to TX to buy a truck then drove home. The truck is great but the customer service - not so much. They promised us a spare set of keys - w Louis, MO to TX to buy a truck then drove home. The truck is great but the customer service - not so much. They promised us a spare set of keys - we only received 1 key. It's been 6 months! We can't get anyone to call us back. When we call, email, and text we get the response "they are on backorder." Really, for over 6 months? Now our Sales guy, Kendrick, wont even respond to us. I then called several other dealerships who have the exact same key in stock, several. I now know, they are just lying to use and hoping we forget about it. Untrustworthy, shady people here. So unfortunately. We will be taking legal action until we get our key! Why is this so hard for them?! More

Got transmission drain and refill and new spark plugs. Quick, great communication, and clean facility. Quick, great communication, and clean facility. More

Charis Hayes did a great job on the sale of out grand Waggoner! Definitely satisfied with my experience. Waggoner! Definitely satisfied with my experience. More

Outstanding service my family will be back . Aaron was great answered all of our questions and had patience. Aaron was great answered all of our questions and had patience. More

I won’t be buying a car anywhere else. This dealership understands what clients want and they make it happen This dealership understands what clients want and they make it happen More

Christopher was great working with me. Very prompt and professional. Would recommend others to have their vehicle service there. I will be back. Very prompt and professional. Would recommend others to have their vehicle service there. I will be back. More

Friendly professional staff, great inventory, Modern clean facility. It was the best car buying experience I have had to date. I would recommend highly. clean facility. It was the best car buying experience I have had to date. I would recommend highly. More