Shottenkirk Chrysler Dodge Jeep Ram Prosper

Great people, very nice facility, we received our car back clean, freshly washed and ready to go. back clean, freshly washed and ready to go. More

Great service from Shottenkirk as always. Friendly staff, quality work and comfortable waiting area. Definitely recommend! Friendly staff, quality work and comfortable waiting area. Definitely recommend! More

Took my vehicle in for standard service and received excellent service. The service was performed in a timely manner and everything explained to my satisfaction. excellent service. The service was performed in a timely manner and everything explained to my satisfaction. More

Contacted to schedule a test drive. Told each of the three people I spoke with that I was driving 40 miles to their dealership and that I only wanted to drive this particular model (h Told each of the three people I spoke with that I was driving 40 miles to their dealership and that I only wanted to drive this particular model (hybrid). Assured three times (online chat, phone call, text with sales manager, Gary White) that vehicle was there. Drove the 40 miles only to discover that the vehicle was not there, that it was at the railyard. Sent stern text to sales manager expressing my disgust. Received a call back from him asking how they could keep my business. I asked him to send me the OTD and told him that if it was at the MSRP on their website (i.e. no market adjustment), I'd buy the vehicle. Next day, another sales manager, Big John, called me to ask how my experience was the day before. Told him how disappointed it was. He again asked what they could do to earn my business. I repeated what I had said about the OTD and if it had the same vehicle price as advertised, I'd buy the vehicle. A little later, he (Big John) texts me their OTD with an addendum that included $2k for Shottenkirk Care and another $2k worth of LoJack, window tint, and door guards. I replied, explained that a dealer-care package did not make any sense for me because I lived 40 miles away and that I was not interested in any of the other stuff. Repeated that I accepted their offer to sell it for the listed vehicle price. Never heard back from them. Called back a few days later and was told the vehicle had been sold. Honestly, I feel like I dodged a bullet all things conisdered. More

I live in Arkansas, and will not hesitate to return to the dealership in the future. Excellent experience, very professional staff! the dealership in the future. Excellent experience, very professional staff! More

Great visit with the service department . No issues. Nice band new beautiful facility. Great staff. No issues. Nice band new beautiful facility. Great staff. More

Able to get me in at the last minute and finished when they said they would. I appreciate good service! they said they would. I appreciate good service! More

The dealer was excellent including the service department who helped schedule my repair. They got me in and out in no time. who helped schedule my repair. They got me in and out in no time. More

My Salesperson at Shottenkirk Jeep in Prosper was fantastic and even picked me up at the airport. However, the dealership manipulates the pricing so they can show corporate Jeep that they are selling fantastic and even picked me up at the airport. However, the dealership manipulates the pricing so they can show corporate Jeep that they are selling the vehicle for a reasonable price, but then they add a non-negotiable $2000 customer care package to the price....which, in my case put the price above MSRP. It seems like a shady tactic to me. The price they advertise on cars.com does not reflect this $2000 markup that ends up being charged when you complete the purchase. The dealer told me that this is very common in the Dallas, TX area, but I can tell you that it is not common in other parts of the country. More

My husband flew from St. Louis, MO to TX to buy a truck then drove home. The truck is great but the customer service - not so much. They promised us a spare set of keys - w Louis, MO to TX to buy a truck then drove home. The truck is great but the customer service - not so much. They promised us a spare set of keys - we only received 1 key. It's been 6 months! We can't get anyone to call us back. When we call, email, and text we get the response "they are on backorder." Really, for over 6 months? Now our Sales guy, Kendrick, wont even respond to us. I then called several other dealerships who have the exact same key in stock, several. I now know, they are just lying to use and hoping we forget about it. Untrustworthy, shady people here. So unfortunately. We will be taking legal action until we get our key! Why is this so hard for them?! More