Shottenkirk Chrysler Dodge Jeep Ram Prosper

This is a review for the service center. Overall, they missed several marks. #1) The communication was not efficient. They use a texting service, but when I replied for a status, I was never Overall, they missed several marks. #1) The communication was not efficient. They use a texting service, but when I replied for a status, I was never contacted. I had to call to get an update. #2) Their pricing is much higher than other dealerships. 5 quarts of synthetic oil and filter/gasket is $129. The Toyota dealership down the street is $109 or $89 with coupon. #3) No car wash was provided…upon pickup of the vehicle I noticed it was not washed, to which the car porter responded that I had to ASK my service advisor for this…he ran it through the wash for me #4) windshield stickers…I had a Costco Tire sticker on my windshield, which was removed by the mechanic and thrown away…I asked him to locate it and he couldn’t #5) At time of service, I was not made aware that they charged a 3% credit card fee. I went to checkout and my invoice total was $473.94 but the cashier rang me up for $488.16. When I asked about the difference, they said it was due to their CC fee of 3%. I asked if I could use a debit card to avoid the fee and they said no, it would still apply. So, I offered to pay cash, to which they said they did not provide change, and I needed exact change to pay the invoice. Overall, I’m now considering taking my 2019 Chrysler to another dealership for service for all future maintenance. More

They always provide great service, professional, detailed and friendly. I only bring my truck here for service. and friendly. I only bring my truck here for service. More

After 4 days in this dealership would have gotten a zero. There was some machanical issues, second battery was not connected. But the customer service received afterwards changed our minds. Within the nex There was some machanical issues, second battery was not connected. But the customer service received afterwards changed our minds. Within the next 3 days mechanics came out to our house, Jeep was towed back and was fixed then driven back with the same amount of not a bit more gas. Also we were reimbursed for the first tow when the Jeep was stuck in the middle of the road. More

Amazing interaction. No hidden costs, very thorough and efficient from the sales team to finance. No hidden costs, very thorough and efficient from the sales team to finance. More

A+ experience start to finish. I told them what I needed and Aaron and team had me driving away in exactly the right vehicle inside of an afternoon. I told them what I needed and Aaron and team had me driving away in exactly the right vehicle inside of an afternoon. More

They are always helpful by keeping me informed of the issues. The shuttle service is a plus issues. The shuttle service is a plus More

Austin was incredible! Had several recalls and a check engine light on my Rubicon. They estimated 2-3 days, but it only took a few hours! Got my Jeep back the same day. So Had several recalls and a check engine light on my Rubicon. They estimated 2-3 days, but it only took a few hours! Got my Jeep back the same day. So happy to receive the call from Austin with everything fixed in such a short time. 🌟 #JeepLife #GreatService #HappyCustomer More

Quinn took great care of us without the hard sell. We found a great Jeep! We found a great Jeep! More

Lacey in the service department was abosuletly amazing and helped with our warranty claim as well as expediting the service process so my daughter could have her jeep back in time for work. Highly reccome and helped with our warranty claim as well as expediting the service process so my daughter could have her jeep back in time for work. Highly reccomend!! More

My service advisor, Jeff Kingsley provides such good service and always makes sure I am pleased with the service provided. service and always makes sure I am pleased with the service provided. More