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Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Granbury, TX

4.1
275 Reviews

275 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

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December 13, 2023

They are always friendly & accommodating. I will recommend them to friends. I appreciate the attention I receive. More

by NORMA.HAM436
Recommend Dealer
Yes
Employees Worked With
James Osborn, Noelee Garcia
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Dec 13, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

NORMA thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Granbury in the future!

December 06, 2023

I have had very courteous service. They keep me informed of my car’s progress More

by thetramster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Sutton
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Dec 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 05, 2023

Service writer and service manager were both excellent in solving my issues. Three more words More

by LEGENDSHOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Dec 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

LEGENDSHOA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Granbury in the future!

December 03, 2023

Easy buying process and great service No hassle buying. Would recommend to anyone. Drive from Burleson to Grandbury to but there. More

by LLAUTERBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bayless, Noelee Garcia
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Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

LLAUTERBACH, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

November 28, 2023

The service was good, my quoted price was not what my final price was. Increase of 25%. The dealership made things right though. That is the reason that I gave the 3 stars. More

by puudged
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Porter, Meagan Danley
Report | Print
Nov 29, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Granbury

November 27, 2023

This dealership is easy to work with. The advisors are friendly and knowledgeable when it comes to servicing your vehicle. More

by MIKEW3998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Gutierrez IV
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Nov 27, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

MIKEW, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 25, 2023

Shawn was really great- informative and helpful! It took a bit longer than I expected, but they even rinsed the car off! Greatly appreciated! More

by bjeanniekendrick
Workmanship
Recommend Dealer
Yes
Employees Worked With
Shawn- service dept
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Nov 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

bjeanniekendrick, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 18, 2023

The service team at shottenkirk Granbury CDJR goes above and beyond when it comes to customer service! Michael Ehrenborg and his team are the best in the business!!! I will never take my trucks to anyone el More

by ehrenborgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ehrenborg
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Nov 20, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

ehrenborgm, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 16, 2023

The people that work the service center are very kind and helpful. The service was top notch and will be going back in the future for any service needed for my jeep. More

by Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Nov 19, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Noel, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 15, 2023

Service advisor and service manager relentlessly insisted that I needed an expensive part that I knew wasn’t bad. I gave up, purchased an online repair manual, verified I didn’t need that part, and did the More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sales
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Nov 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

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