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Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Granbury, TX

4.2
272 Reviews

272 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

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December 28, 2023

Great service, felt very comfortable your team is very hospitable. Calling and making an appointment was fast and friendly. More

by BO.LYNN3319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the gentleman’s name
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Dec 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 24, 2023

Good experience. Waiting room comfortable. Service Department very friendly. Kept me informed during the wait. More

by ryan.r.sorrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 25, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

ryan.r.sorrell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 23, 2023

I was charged an outrageous price for an engine air filter ($65.00). It sells retail in any auto parts store for about $20.00. Then I was charged an extra 4% because I used a Debit Card. I was not told More

by MLDUGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Bennett
Report | Print
Dec 26, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

Dec 26, 2023 -

MLDUGAN responded

Are you saying it won't happen again? That means no more added 4% for Card use and reasonable prices for common items. If you want to make this right then refund my CC $4.87 for the 4% I was charged for its use and another $20.00 for the overpricing on the air filter. Without that you have lost my business. M. Dugan

December 18, 2023

Very grateful for Lindsey and his team, my issue was resolved. Thank you very much. More

by anthony_vardaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Dec 18, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

anthony_vardaro, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 15, 2023

Love the waiting room very spacious and love the heaters they have outside! Very fast in their service and informative! Friendly staff! More

by b.sndvl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Dec 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 14, 2023

They have a great facility with a very nice staff! I was offered a beverage and given permission to watch tv while I waited for me service. It’s the little things. More

by EVERARDOMARTINEZ93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman who was working the service side counter on 12/09/23. Around the time of 10:30.
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Dec 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

EVERARDOMARTINEZ, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 13, 2023

They are always friendly & accommodating. I will recommend them to friends. I appreciate the attention I receive. More

by NORMA.HAM436
Recommend Dealer
Yes
Employees Worked With
James Osborn, Noelee Garcia
Report | Print
Dec 13, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

NORMA thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Granbury in the future!

December 06, 2023

I have had very courteous service. They keep me informed of my car’s progress More

by thetramster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Sutton
Report | Print
Dec 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 05, 2023

Service writer and service manager were both excellent in solving my issues. Three more words More

by LEGENDSHOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Dec 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

LEGENDSHOA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Granbury in the future!

December 03, 2023

Easy buying process and great service No hassle buying. Would recommend to anyone. Drive from Burleson to Grandbury to but there. More

by LLAUTERBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bayless, Noelee Garcia
Report | Print
Dec 04, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

LLAUTERBACH, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

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