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Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Granbury, TX

4.1
275 Reviews

275 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

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January 17, 2024

Very welcoming and helpful staff. The service team was ready to help and got us in and out in no time. More

by JOSUEMUNIZ85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Messi Morales, Noelee Garcia
Report | Print
Jan 18, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

JOSUE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 13, 2024

Great job in and out very quickly good price very knowable kept me informed on the job More

by Groverlmason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Espinoza
Report | Print
Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

January 12, 2024

They offer speedy and courteous customer service even after the sale along with knowledgeable service staff and quality parts. More

by ELROY379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn in service dept
Report | Print
Jan 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

ELROY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 31, 2023

James provided a great buying experience. he made everything easy.no rush,explained everything very well.i will definitely recommend others to shottenkirk dodge!! More

by MBMASK31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Osborn
Report | Print
Jan 02, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 28, 2023

Great service, felt very comfortable your team is very hospitable. Calling and making an appointment was fast and friendly. More

by BO.LYNN3319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the gentleman’s name
Report | Print
Dec 28, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 24, 2023

Good experience. Waiting room comfortable. Service Department very friendly. Kept me informed during the wait. More

by ryan.r.sorrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Dec 25, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

ryan.r.sorrell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 23, 2023

I was charged an outrageous price for an engine air filter ($65.00). It sells retail in any auto parts store for about $20.00. Then I was charged an extra 4% because I used a Debit Card. I was not told More

by MLDUGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Bennett
Report | Print
Dec 26, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

Dec 26, 2023 -

MLDUGAN responded

Are you saying it won't happen again? That means no more added 4% for Card use and reasonable prices for common items. If you want to make this right then refund my CC $4.87 for the 4% I was charged for its use and another $20.00 for the overpricing on the air filter. Without that you have lost my business. M. Dugan

December 18, 2023

Very grateful for Lindsey and his team, my issue was resolved. Thank you very much. More

by anthony_vardaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Dec 18, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

anthony_vardaro, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 15, 2023

Love the waiting room very spacious and love the heaters they have outside! Very fast in their service and informative! Friendly staff! More

by b.sndvl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Dec 17, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

December 14, 2023

They have a great facility with a very nice staff! I was offered a beverage and given permission to watch tv while I waited for me service. It’s the little things. More

by EVERARDOMARTINEZ93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman who was working the service side counter on 12/09/23. Around the time of 10:30.
Report | Print
Dec 15, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

EVERARDOMARTINEZ, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

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