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Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Granbury, TX

4.1
275 Reviews

275 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

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February 01, 2024

The staff are friendly and want to be helpful. Unfortunately, the brand new vehicle was sold to me as having 123 miles on it, but when I arrived it had over 2K miles. The vehicle's bumper was de More

by Brandon Duck
Recommend Dealer
No
Employees Worked With
Andrew Riggens, Noelee Garcia
Feb 23, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Brandon, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Granbury

January 26, 2024

Staff was friendly and prompt great service. have dealt with this dealership over 10 years and 5 vehicles. More

by DAVIDDELMASSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Porter, Noelee Garcia
Jan 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

DAVID, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

January 24, 2024

this was a factory recall which they did quickly. drop off and pick up were fast and efficient More

by dan.mitchell76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Jan 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

dan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

January 23, 2024

Mike tried his best to figure out why the red engine light would turn on intermittently. More

by KCHOPS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service.
Jan 23, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 23, 2024

Awesome service every time everyone up there is always so nice and so great to work with More

by AMANDA_MANUEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bayless, Messi Morales, Pete Gutierrez IV, Christina Espinoza, Bryton Sargent, James Osborn, Kyle Porter, Schuyler Runyan, Noelee Garcia, Meagan Danley
Jan 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

AMANDA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

January 21, 2024

Curt, Shawn, and the Service team were awesome. They were able to answer all my questions and provided great customer service. More

by HORTY314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt and Shawn
Jan 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 21, 2024

Shawn called on Wednesday for me to change my Friday appt to Saturday. I agreed only if I could be in early. I arrived 8:15 and Shawn told me about 2 hours. I waited. There was only one other there. Many cam More

by SAFETYDR390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Jan 23, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

January 20, 2024

Everyone was very friendly and helpful when making the purchase of my new 2023 Dodge Ram More

by GABE.KULHANEK
Recommend Dealer
Yes
Employees Worked With
Sean, Noelee Garcia
Jan 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

GABE, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

January 19, 2024

Started out very badly. No follow up. No return calls. No one knew what was promised during the purchase of my car. No inner office communication within the company, at all. More

by Cherie
Recommend Dealer
Yes
Employees Worked With
Shawn. Kirk, Messi Morales
Jan 19, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Cherie, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

January 19, 2024

Smooth easy purchase. James was a great salesman and made the experience easy and hassle free! Michael also took great care of me and my purchase of a land rover discovery More

by GREEK_NITSA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Osborn
Jan 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

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