Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

We still have the problem that we brought the Jeep in for . I brought it in for a rattle and we will have it . . I brought it in for a rattle and we will have it . More

Service not being performed at appointment times for customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised More

I took my wife’s Grand Cherokee in for service and my advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything went well. I took my wife with me to pick up her jeep and she was smiling and pleased . Thank you to everyone in the service department! More

Worst repair experience I have had in 71 years. Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to s Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to schedule the recall. First available appointment was 2 weeks later. Took operating rear door Jeep Cherokee into shop on Monday at 8:30 am. two days later told needed to order parts. Shottenkirk had my car for 10 days. When I got it back, I assumed it was fixed. First time I tried to open rear hatch 3 days later, it would not open on its own power. Called Shottenkirk the next Monday and they could not look at it until tech that worked on it returned from hospital. 10 days later took car in and reported the rear door locking mechanism had broken causing the problem. Isn't it ironic, that this happened after working on this door and when turned back to me on the first use it is broken. I do not believe it broke on its own. It cost me over $1000 to repair the lock. No apology, no consideration, and generally poor customer service. More

I was provided excellent service and professionalism. Thank you for checking my vehicle for needed updates to ensure my ride is safe. I do appreciate the reminders when maintenance is needed. Thank you for checking my vehicle for needed updates to ensure my ride is safe. I do appreciate the reminders when maintenance is needed. More

Great and easy to work with and very professional , worked very well with me and to great care of me worked very well with me and to great care of me More

charged me a fee i was not alerted to and not happy about. probably won't be back. about. probably won't be back. More

Service took too long. Brandon in Service Department nice, but did not return phone calls, as promised. Also, one of the requested repairs was not done when I picked up the Brandon in Service Department nice, but did not return phone calls, as promised. Also, one of the requested repairs was not done when I picked up the truck. It was done however, when I pointed it out. More

Great place and the service is wonderful. They know what they are doing. Very professional staff They know what they are doing. Very professional staff More

Amanda was very helpful with my latest appointment with the dealership. Only problem was with communications on the time to complete. I called on the second day about when to pick up and was told it wouldn the dealership. Only problem was with communications on the time to complete. I called on the second day about when to pick up and was told it wouldn’t be until the next day. A few minutes later I received a text from Mike telling me that it was ready. I did not have transportation available until after service center closed. Picked up next day! Somewhat confused…. More