Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Great experience with the service center. Staff was knowledgeable and friendly throughout the process. Highly recommend. Staff was knowledgeable and friendly throughout the process. Highly recommend. More

Frustration over time lapse for car repair. Needed more updates at beginning of process. Nice staff though. Needed more updates at beginning of process. Nice staff though. More

Was the best service experience since I bought my truck from them great service from the start to finish. Very friendly, they weren't rude like the last few times I went. Made me feel like my business ma from them great service from the start to finish. Very friendly, they weren't rude like the last few times I went. Made me feel like my business mattered. I always recive great service when I buy my vehicle but the service team has always left thing in a bad feel. Your new service team the best More

Great service visit - my salesman Chris Bayless even came out and greeted me by name. Thank you Shottenkirk! out and greeted me by name. Thank you Shottenkirk! More

We still have the problem that we brought the Jeep in for . I brought it in for a rattle and we will have it . . I brought it in for a rattle and we will have it . More

Service not being performed at appointment times for customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised More

I took my wife’s Grand Cherokee in for service and my advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything went well. I took my wife with me to pick up her jeep and she was smiling and pleased . Thank you to everyone in the service department! More

Worst repair experience I have had in 71 years. Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to s Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to schedule the recall. First available appointment was 2 weeks later. Took operating rear door Jeep Cherokee into shop on Monday at 8:30 am. two days later told needed to order parts. Shottenkirk had my car for 10 days. When I got it back, I assumed it was fixed. First time I tried to open rear hatch 3 days later, it would not open on its own power. Called Shottenkirk the next Monday and they could not look at it until tech that worked on it returned from hospital. 10 days later took car in and reported the rear door locking mechanism had broken causing the problem. Isn't it ironic, that this happened after working on this door and when turned back to me on the first use it is broken. I do not believe it broke on its own. It cost me over $1000 to repair the lock. No apology, no consideration, and generally poor customer service. More

I was provided excellent service and professionalism. Thank you for checking my vehicle for needed updates to ensure my ride is safe. I do appreciate the reminders when maintenance is needed. Thank you for checking my vehicle for needed updates to ensure my ride is safe. I do appreciate the reminders when maintenance is needed. More

Great and easy to work with and very professional , worked very well with me and to great care of me worked very well with me and to great care of me More