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Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Granbury, TX

4.2
272 Reviews

272 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

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August 08, 2024

Not thrilled, purchase new truck but nobody is/was available to service air condition system. We’ll need truck for two weeks, seriously…that’s not practical or realistic. Had to wait over a month to f More

by FIN462
Recommend Dealer
Yes
Employees Worked With
Brandon from
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Aug 09, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Granbury

August 07, 2024

Took in my 2015 Jeep Wrangler. The experience overall was very good. They were backed up five days. But I was told that upfront. I would definitely Use them again. More

by TCHD110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Porter
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Aug 08, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

August 04, 2024

Kyle was very nice and helpful. Greeted me right away. Would recommend hiim to anyone for service needs in vehicle More

by STCKHRSCWGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Aug 13, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 24, 2024

Able to set a same day service appt that fit my schedule. Was promptly greeted by Kyle. Got car checked in and Kyle said he’d keep me informed. He checked w me within 30 mins. Car was ready within an hou More

by 1abphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in Service
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Jul 25, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit v. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 04, 2024

Always courteous and friendly. Our vehicle is always ready on time and all concerns are addressed. More

by JERRY.CROSS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department , Chris Bayless
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Jul 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

JERRY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

June 29, 2024

I had a free oil change certificate and all went well but I’m not sure I needed a differential fluid change as recommended. More

by Skidu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Jul 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Granbury in the future!

June 22, 2024

Waited a week for an appointment. Car was in shop for two weeks after that. Primary issue still not fixed. More

by Pacifica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other
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Jun 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Pacifica, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

June 19, 2024

Heather did a good job with my problem even though it took two months complete the repair it wasn't her fault. She handled the task very well and is a complement to your staff. More

by UNKLEDANGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
does not apply
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Jun 20, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 12, 2024

Excellent service - professional, courteous, very good communication. Worked hard to get us back on the road after an unexpected event. More

by BFEVANS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell, Brandon, Others
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Jun 13, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

June 11, 2024

I was in and out at my scheduled time and it was great! Awesome Team More

by JIM@JIMWILLIAMSPLUMBING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Porter
Report | Print
Jun 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

JIM, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

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