Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

My wife and I camped at Tres Rios Campground near Glen Rose, Texas over the Easter weekend. While there, our 2002 Dodge Ram 1500 developed a leak in the radiator. On Monday morning after Easter Sunday, we Rose, Texas over the Easter weekend. While there, our 2002 Dodge Ram 1500 developed a leak in the radiator. On Monday morning after Easter Sunday, we were supposed to leave the camping area to go back home. But we were held back because of the radiator problem. I called Mike Brown Service in Granbury, and Charlie Mann (Service Advisor) handled all the details...from calling a wrecker to transport the Ram 1500 truck to the dealership and then being certain that his repair department administered the repair in a timely manner. By about 4:30 P.M. that afternoon, I was on my way back to the campground to arrange for getting ready to go home on Tuesday morning. Thanks, Charlie Mann, for your kindness and concern for our problems. Please thank all the other people who helped us when we were in a troublesome situation. More

Manufacturer recall for front ball joints. Only 27K miles later front lower ball joint needs replacement. Est. Cost $1200.00 Dealership claims the work was done. I assume Jeep paid them. Ball joints don' later front lower ball joint needs replacement. Est. Cost $1200.00 Dealership claims the work was done. I assume Jeep paid them. Ball joints don't fail after only 27K miles on a two wheel drive Jeep, driven by my wife. "In my opinion" the work was never done and I am left on the hook with the repairs. Jeep claims they will not pay twice for the same job. The service manager told me a front ball joint 'can' fail in under 27K miles. This was over the phone, I did not have the opportunity to see his face as he tried to feed me this line of bull. I have not heard from the owner as yet. Disappointed in Jeep, for the first time. Shady operation here, "In my opinion" Be careful if you use choose to deal with these people. More