Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Awesome care and customer service. Johnny G is the man! He knows how to treat customers and take care of the issues. Johnny G is the man! He knows how to treat customers and take care of the issues. More

Personnel was pleasant, professional, and very courteous. I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the best. The employees appear to actually like their jobs. Something Jeep can improve service is to wash cars that have been serviced. More

Great dealership in Granbury ! Top notch pace in getting me the car I wanted . Friendly & fast process . Thank you Shottenkirk ~ Top notch pace in getting me the car I wanted . Friendly & fast process . Thank you Shottenkirk ~ More

Everytime I come in it is the best service! They are always friendly, kind and care about what my needs and wants are. I will not go anywhere else to buy, sell or service my vehicle. Thank you They are always friendly, kind and care about what my needs and wants are. I will not go anywhere else to buy, sell or service my vehicle. Thank you to shottenkirk dodge and their team there. More

If I could give them a “0” I would. the service reps horrible..what ever you do, do NOT use Cody as a service rep. He lied to the customer told me I had 2013 batteries in my 2018 truck. the service reps horrible..what ever you do, do NOT use Cody as a service rep. He lied to the customer told me I had 2013 batteries in my 2018 truck. When a manger confronted and asked Cody for the evidence of the 2013 batteries, told me and the manger Core took my batteries. After 2 days Cody magically found my batteries. To be honest I got told a lot of stuff but no evidence to back it up More

"0 stars" would not recommend at all. You can not get a hold of them. Services asked for do not get completed. They say they test drive but mileage was the same going in and coming out af You can not get a hold of them. Services asked for do not get completed. They say they test drive but mileage was the same going in and coming out after being told it was driven twice for 20 min. each.. Was told parts would be almost week out but when you call the parts dept. to do the work yourself it's "next day" pick up.. More

If I could give a 0 I would. I am very disappointed in this dealership. I had issues with my truck and was told I needed to learn how to drive it!! After buying 3 other vehicles from them, they treat me t this dealership. I had issues with my truck and was told I needed to learn how to drive it!! After buying 3 other vehicles from them, they treat me that way. I will never go back or recommend them whatsoever. More

Great! Juan Meraz was professional, very helpful and a pleasure to work with and I highly recommend them. Ty in financing was great too! Great buying exp Juan Meraz was professional, very helpful and a pleasure to work with and I highly recommend them. Ty in financing was great too! Great buying experience! More

Poor service Set an appointment for a simple tire replacement covered under the road hazard warranty. It took over a hour and a half past my appointment time befor Set an appointment for a simple tire replacement covered under the road hazard warranty. It took over a hour and a half past my appointment time before they even touched my truck. Took over two and half hours to get the tire replaced. Why set an appointment for service if you still have to wait for a ridiculous amount of time. It’s always a negative experience when I have to go for service. I’ll make the drive to go to Roger Williams in Weatherford from now on. More

Poor Experience On 4/27/15, we took our 1997 Dodge 1500 to Mike Brown Auto Group in Granbury, Texas to be serviced for the following: (1) a squeaking noise that coul On 4/27/15, we took our 1997 Dodge 1500 to Mike Brown Auto Group in Granbury, Texas to be serviced for the following: (1) a squeaking noise that could not be identified by a local mechanic, and (2) when the vehicle idles it dies. Prior to this, we had heads replaced as well as transmission. The service rep was Jeff Beckler. We also told Jeff that the truck was an “Ag exempt truck” and we should not be charged sales tax. He said he would check on that. On 4/28/15, Jeff Beckler called and said the bearings were out and that the crank shaft was messed up. He said to do the work would cost about $2,000. We asked him how much a new engine would cost, since we were going to spend that much, we might consider having a new engine put in. He said it would cost about $4500 for a “complete engine,” in his words. My husband and I conferred and decided to replace the engine, so we called him back to let him know. Jeff also said the engine would come with a three-year warranty. On 5/6/15, we received a call from Jeff Beckler. He told us the engine was done but that it would cost us an additional $40 because the engine doesn’t come with spark plugs. I talked to him and asked him if an engine could run without spark plugs, and he said “No.” I said “Then why would it not come with spark plugs, if you had quoted that we would receive a ‘complete’ engine?” I told him he needed to talk to a service manager about this as I didn’t feel we should pay for new spark plugs. He did not call me back for a while, so I decided to call him back. The call went to his voice mail. I tried again, and it went direct to his voice mail. So I called and asked to speak to a service manager. Jeremy Wood came on the phone. I told him what I told Jeff, that a “complete” engine should come with spark plugs. He stated that Jeff didn’t realize that the engine did not come with spark plugs, and I told Jeremy I couldn’t believe that, since an engine cannot run without them. I told me he would take care of it. (By this, I was under the impression he would put new spark plugs in.) On 5/7/15, my husband, accompanied by a friend and my grandson, went to pick up the truck (3:30pm). My husband saw on the service sheet where they had used the OLD spark plugs on the new engine. He spoke to Jeff about this, who replied, “Well, it runs pretty good on the old plugs.” My husband was not amused, so he asked to speak with the service manager, who was Jeremy. Jeremy put the truck back into service, replacing the old plugs with new ones. Personally, I think this was a "bait and switch" tactic, and I was not happy that a dealer would do this. My husband paid the bill and brought the truck home. At the time, my husband did not notice that they had charged us tax, when they should not have because it is Ag-exempt. On 5/11/15, in the evening, the truck would not start. Husband tried to charge the battery, but the truck would not start. On 5/12/15, My husband took the battery off the truck, and I took it to a local mechanic in Glen Rose. The mechanic tested it and said it was definitely dead. The battery was only 2 years and 8 months old. The Glen Rose mechanic stated it could have gotten dead from not being charged during the time the truck was down for maintenance. So I bought a new battery, brought it home, my husband installed it, and the truck started. On 5/14/15, the truck would not start again. Husband called Mike Brown Dodge and left a voicemail for them to call back. At 3:45pm, Jeremy called and said he will send a tow truck to pick up the truck. He said we would hear from the towing company. We received a call from the towing company at 4:06pm, and they wanted to know if they could pick up the truck first thing in the morning (5/15) because by the time they came and got if from us and took it back to Granbury, the dealer would be closed. We told them it would be okay. On 5/15/15 the truck was picked up by the towing company. On 5/18/15, the dealer called and said the truck was ready. I asked them what they did to it. The service advisor said they made “a few adjustments.” We picked the truck up, but before we did, I had taken the bill in because they had charged us with sales tax, and I wanted to make sure we got that refunded. The girl was very nice, and the service gal was too, but we waited at least half an hour for the service girl to find the keys and the lady who rang up the bill who had a note on the bill ($150 tow charge), and she did not know how to ring that up. I told he we would not be paying for a tow, and she said she understood but didn’t know what they wanted her to ring it up as. Finally, she just rang it up, we got our keys, and left. On 5/19/15, in the evening, my husband noticed an oil leak under the truck. The dealer was closed by the time he noticed. On 5/20/15, he called the dealer and spoke with Jeremy who told him to bring the truck in “anytime” as he wanted to make sure it got fixed. On 5/21/15, my husband dropped the truck back off at the dealer to figure out why it was leaking oil. They told him it could be that they overfilled it with oil or it was leaking from a seal. They had to keep the truck, and they gave my husband a complimentary truck to drive. On 5/26/15, My husband received a call that our truck was ready, so he went and picked up our truck. They said there was a leak in oil pan, but they did not give him any documentation. I believe the dealer, in the least, owes us for a new battery because the battery had such a short life time, and I think it was due to it being without a charge for many days when they first had the truck. We were told that the mechanic who worked on the truck had never put in an engine before, and I think this is why we had problems with the oil leak and the initial return for adjustments. We were without the truck for 20 days throughout this ordeal (I am not including when we had the complimentary vehicle from May 21-26.) We should have been compensated for that, as we have a ranch that we use this truck for, and we have had to suspend work because we did not have the vehicle. Overall, this was not a pleasant experience. More