Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Michael, the service mgr was very helpful in talking to the Chrysler case manager about my Ram 2500 issues. the Chrysler case manager about my Ram 2500 issues. More

Stephen was great from start to finish. He listened to my comments when he recommended services I didn't think I needed. He also confirmed those thoughts when delivering my car back to me He listened to my comments when he recommended services I didn't think I needed. He also confirmed those thoughts when delivering my car back to me, and didn't make me feel bullied into paying for unnecessary services like some places do. I just moved to the area a few months ago and this was the 2nd time for my car, will definitely continue bringing my car to Shottenkirk! More

The service personnel were friendly and efficient as usual and the mechanics did great work. usual and the mechanics did great work. More

Service I got was fast they wash my truck afterwards and the people I dealt with was really nice friendly did everything with a smile on her face the people I dealt with was really nice friendly did everything with a smile on her face More

very helpful with my auto concern, became a pricy event but feel it was needed. but feel it was needed. More

Great experience. Everybody was super nice and made us feel like vip’s. Schuyler was really easy to work with and had a lot of patience as I’m not the easiest to dea Everybody was super nice and made us feel like vip’s. Schuyler was really easy to work with and had a lot of patience as I’m not the easiest to deal with. Would definitely recommend. More

I had a great experience working with Danny Morales! He was very knowledgeable, and I would rate him higher than 5 stars if I could, thank you for your help! He was very knowledgeable, and I would rate him higher than 5 stars if I could, thank you for your help! More

Was a cluster from the start, I called to set up an appointment for oil change and fuel filters. The wait time was about 1 hours, they called me in to pay and the fuel filter s was not included. Afte appointment for oil change and fuel filters. The wait time was about 1 hours, they called me in to pay and the fuel filter s was not included. After all was finished it was what I felt over priced and very time consuming. I won’t return to this place for anything. More

This last service was excellent. The had my alignment done well and very quickly! But unfortunately, my last couple of visits weren’t great. I’ve been in there several times and I ca The had my alignment done well and very quickly! But unfortunately, my last couple of visits weren’t great. I’ve been in there several times and I can’t remember the dates, but one of my visits I was promised a detail and full tank. I didn’t receive the full tank, but they did such a great job on the detail, that I let the full tank slide. But I try to be a man of my word and I was hoping they would do the same with theirs. I also bought the care package for door dings and dents. I argued with my salesman and told them I didn’t want it, but felt like I was force to get it. Well… turns out I got I couple of dings and dents, but they said they would fix one and not the other. So that’s why I didn’t want the care package because there always seems to be a reason the warranty/care package won’t cover it. My very first visit was about touch up paint, about 7 months ago, and they said they were out of white paint. I keep calling and asking about the touch up paint and they just keep pushing back the date. This is really frustrating and I would like to hear from a supervisor on the paint issue. Thanks, More

I was told by service that the job would take 3 hours. Took them 7 1/2 hours complete the work on my truck. Took them 7 1/2 hours complete the work on my truck. More