Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

xxxx service Won’t ever do business there again The employees suck Won’t ever recommend coming here employees suck Won’t ever recommend coming here More

I took my car in for a dead battery again. This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year an This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year and a half to two years old. The warranty on the battery says three years, but because I already replace the battery that was only one year old on my truck under warranty they won't warranty this battery. so now I had to pay $400 for a battery. Picked up the truck left the dealer. They never reset the check engine light. Brought the vehicle back right away. They reset the check engine light. Left the dealership again just to find out that they wiped out my SiriusXM from the radio. Had to take it back a third time on a Saturday to have my computers reset on the truck. Then I also got charged nine dollars for using a debit card after I already got soaked for $400 on a battery. More

Mike provided excellent service, was proactive and resolved my issue perfectly. He Insured I had updates and was responsive to any questions I had. resolved my issue perfectly. He Insured I had updates and was responsive to any questions I had. More

The worst experience I’ve had owning a vehicle, from the scheduler to the advisor to the arrogant individual who tried to tell me it wasn’t their fault. I scheduled my truck for warranty and not only was i scheduler to the advisor to the arrogant individual who tried to tell me it wasn’t their fault. I scheduled my truck for warranty and not only was it not fixed it wasn’t even touched the three days after the scheduled appointment. I will never buy and/or get service work done at this dealership. I will drive an extra 20-30 miles just so I don’t have to use them. More

this would be the fourth time I took my truck in for the exact same problem to your service center. I took the truck in on a Monday Friday. I tried to find out what was going on. I was told that it hadn’t e exact same problem to your service center. I took the truck in on a Monday Friday. I tried to find out what was going on. I was told that it hadn’t even been looked at yet you had a whole week sitting on a lot, and nobody looked at it, I was told that the following Monday the mechanic would be looking at it and finding the problem. Starting at Tuesday, I texted for an update of what they had found. I sent several text messages that never got answered finally Thursday or Friday. I got a message back. Send it would be Monday again that the car would be looked at two weeks now you’ve had my truck. again the next week, the third week, I sent several text messages that were not answered. Finally got one back middle of the week that said basically they didn’t know what the problem was, and they were trying to contact some body to determine what the problem was. Inform them that I needed to Truck back by Friday, the end of the third week I was told I could pick the truck up and would be contacted when they heard back from whoever they were waiting on about the problem. when I picked the truck up, it was covered in dirt and bird xxxx. I was told by the person that picked me up to bring me to the shop that they would check with the mechanic and I would be notified within a few days when I could bring the truck back in so they could immediately get started on it. That was 10 days ago. I also requested when I picked the truck up a print out of the history of this problem, the exhaust filter, That you have performed over the last four times. Never got that and even though they knew the filter was full, it was not cleaned out, which would’ve been nice to have it at least clean one more time when I drove the truck until “they got back to me”. only thing left to say is unfortunately I can only give you one star there’s no negative star. if you need another copy this don’t worry should be able to find it on my Facebook page More

Mike was very helpful and courteous. His suggestions helped to answer the questions that I had. His suggestions helped to answer the questions that I had. More

Great experience. Very professional. Explained what they did with your car. And very reasonable. I’ve used them several times. Never been disappointed. Highly Very professional. Explained what they did with your car. And very reasonable. I’ve used them several times. Never been disappointed. Highly recommend people to use their service/repair shop. More

Great service. Brandon was very courteous and caring about fixing my car. I Highly recommended. Brandon was very courteous and caring about fixing my car. I Highly recommended. More

Went into the service center on a Saturday without an appointment for a battery issue. They took it in right away and had it back out after replacing the battery surprisingly fast. About 15 minutes. Awso appointment for a battery issue. They took it in right away and had it back out after replacing the battery surprisingly fast. About 15 minutes. Awsome! More

Should be Shoddykirk. Shoddy service. Just had the starter replaced. It’s been less than 2 weeks and I’m stranded once again. It won’t start. Shoddy service. Just had the starter replaced. It’s been less than 2 weeks and I’m stranded once again. It won’t start. More