Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Pete Gutierrez is a really awesome guy to work with. TJ the finance manager is so cool. I would recommend anyone to go to this dealership for their vehicle needs. Also these folks are so laid back they TJ the finance manager is so cool. I would recommend anyone to go to this dealership for their vehicle needs. Also these folks are so laid back they made our experience so easy. Our last dealership experience was not so nice. Thanks guys! More

Kirk was absolutely amazing in assisting me with picking out the Jeep for my needs. Did not feel any pressure at all to buy and he answered all my questions. out the Jeep for my needs. Did not feel any pressure at all to buy and he answered all my questions. More

Everyone was great and friendly. Dealership was clean and the work was performed on time Dealership was clean and the work was performed on time More

Everything was easy and fast. The people were very pleasant and very willing to get you the best deal possible. Love my new car and very pleased . Great job. The people were very pleasant and very willing to get you the best deal possible. Love my new car and very pleased . Great job. More

Carlos was extremely informative and very professional. I appreciate his motivation. He was also knowledgeable. I appreciate his motivation. He was also knowledgeable. More

Always great service. They are fast and friendly. This visit was my quickest service yet. Thank you! They are fast and friendly. This visit was my quickest service yet. Thank you! More

They made sure we were happy with the vehicle repairs and did not charge us for coming back when the vehicle still had problems after the initial repair. did not charge us for coming back when the vehicle still had problems after the initial repair. More

I have visited this facility several times, and each time I am very impressed with their customer service, and vehicle delivery... I am very impressed with their customer service, and vehicle delivery... More

Contacted Shottenkirk vehicle service center, advised I had a check engine light, the code was for DEF Injector and pump, was advised of a time and date to be there. I drove 90 miles only to arrive at my a had a check engine light, the code was for DEF Injector and pump, was advised of a time and date to be there. I drove 90 miles only to arrive at my appointment, and be advised that Shottenkirk did not have the necessary parts to fix truck, this was a warrenty job, as I have only had my Ram 3500 two weeks. Service rep advised that they would give me a ride home as they needed to keek my vehicle until parts arrived. I advised that after spending $90,000.00 on a vehicle, if they needed to keep it until repaired, they needed to supply me with a loaner. Service advised they did not have loaners. Long story short, after threatening to take this issue to the CEO, the service manager suddenly got a loaner vehicle that would fit my needs, he was offering a RAam1500, and the use I have dictated a 3500, I advised I would just take my truck until they could aquire the parts needed to fix mine....needless to say I am not a happy camper, and will not be recommending Shottenkirk to clean my toilet! More

Got in quickly & efficiently. Did all the work I expected, and of course tried to upsale me to a lot of other services i did not want. The only issue was that it stated on my rec Did all the work I expected, and of course tried to upsale me to a lot of other services i did not want. The only issue was that it stated on my receipt that the tire pressures were checked and brought up to the pressure listed on the door panel. This was not done. With that being listed as completed, yet it wasn’t .. .makes me wonder what else they may not have done, but said they did. Overall, though, I’ll go back. More