Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

All service personnel very courteous and helpful. Will definitely use them again for scheduled maintenance. Will definitely use them again for scheduled maintenance. More

Michael Ehrenborg is the best. Very professional service and eager to please. I will be back for every service. Very professional service and eager to please. I will be back for every service. More

They found no trouble with my vehicle even after I sent them a video of what the problem was. them a video of what the problem was. More

Schuyler was great, professional, was not pushy with getting a sale. Answered all my questions. getting a sale. Answered all my questions. More

If this dealership is the state of the business in the car business, then we need to band together and start reporting these deceptive business practices. Here's this story, see truck advertised for $41, car business, then we need to band together and start reporting these deceptive business practices. Here's this story, see truck advertised for $41,500 one day, then the next day, $40,500. OK, let's make an inquiry. Understand, this price is "click bait", and they have no intention to sell you that truck for $40,500. In fact, if you roll up with that amount in cash (plus TTL), you will not drive off the lot in that truck. Here's how they do it, they force you to purchase a "Total VIP Care" (entitlements in pic below) for $1,495 then have it show up on the Retail Purchase Agreement as "Shottenkirk Customer Care" where you then get to pay State sales tax of 6.25% on this as well. If you demand they remove this line item, they will, however then the price of the truck goes up by $1,495. What is this really? Straight margin for the dealership. Now, this "insurance policy" comes with no documentation, and lasts 12 months or 15,000 miles. They point you to the desk placard if you question the entitlements of the "insurance" policy, but on new or slightly used vehicles, why do you need any of this when the remaining OEM factory warranty covers most of what they have listed? Then start asking questions about this VIP "insurance policy", they are as clueless as James our salesperson. He literally said, "I'll have to look into that" when asked what type of paint protection is this? or how do I file a claim if I have a cracked windshield? You know why he couldn't answer? It's because this is vapor, doesn't exist. Again, this is a scam, and frankly they are a scam, and intend to report this to the Better Business Bureau, I'm sure I won't be the only complaint regarding this group of dealers, but now you know - please don't drive to Granbury to get a "good deal". The only good deals are the ones that this dealership finds patsy's to pay these completely nonvalue-added fees so they can pad their pockets. Shame on them, horrible human beings. More

They have a very helpful and professional staff to find the vehicle you want and will go the extra mile to help you get it. the vehicle you want and will go the extra mile to help you get it. More

Kyle Porter was a fantastic sales rep and I am loving my new 2023 Jeep Gladiator!! new 2023 Jeep Gladiator!! More

Very prompt to get me in and out! Very polite and courteous! Very well done Very polite and courteous! Very well done More

Carlos got me in quick, got my service completed and had all 3 parts needed to complete all my recalls. all 3 parts needed to complete all my recalls. More

We have purchased two vehicles through this dealership and have experienced excellent customer service with everyone we have met. Service Advisor Carlos Lewis has made sure everything we have requested i and have experienced excellent customer service with everyone we have met. Service Advisor Carlos Lewis has made sure everything we have requested is taken care of. More