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Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center
Granbury, TX
272 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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272 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center
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August 19, 2023
Efficient & professional. The price was right & the timing couldn't have been any better. Will use them again if I'm ever back in Texas. The price was right & the timing couldn't have been any better. Will use them again if I'm ever back in Texas. More
by totaltransportny
Verified CustomerEmployees Worked With
Chris Bayless, Christina Espinoza
August 16, 2023
No communication. Would wait a week with no communication update on vehicle. I had to call every time for any update. You should give some sort of update on the vehicl Would wait a week with no communication update on vehicle. I had to call every time for any update. You should give some sort of update on the vehicle even if there isn’t much of an update to give. This would be the customer service part of the job to let the customer know what is going on. ETA on vehicle pushed constantly. Truck was there 2 months. More
by CHASEHARDY21
Employees Worked With
Don’t see the person
August 10, 2023
No communication at all. When we tried to call to check on vehicle, there was never a return call. We had to keep calling to finally find out when our vehicle was going to When we tried to call to check on vehicle, there was never a return call. We had to keep calling to finally find out when our vehicle was going to be returned (and what the problem was with the vehicle) and ours being a fleet vehicle, the entire process took entirely too long. No one in the service department seemed to know what was going on. It was an extremely frustrating experience. This review is based on the service department since they keep sending this email, I thought I would finally reply. We would never buy a car from the Shottenkirk dealerships as our past experience with their sales deparment and hidden fees were outrageous. More
by sphillips0909
Employees Worked With
Service Department
August 07, 2023
Rude service writers. Went in and paid over 400 dollars to diagnose 2 problems and neither of which fixed the issue after replacing the parts. Went in and paid over 400 dollars to diagnose 2 problems and neither of which fixed the issue after replacing the parts. More
by james.kilpatrick
Employees Worked With
No idea
August 01, 2023
Excellent car buying experience from start to finish. Chris my sales guy, the manager and the finance guy were all very attentive and very informational about my new vehicle. Chris my sales guy, the manager and the finance guy were all very attentive and very informational about my new vehicle. More
by LJOHNSTONENERGY
Employees Worked With
Chris Bayless
July 31, 2023
They did an Awesome job troubleshooting a bizarre issue. And fixing the problem!! Very professional in listening to us explain the issue. Appreciate the entire staff. And fixing the problem!! Very professional in listening to us explain the issue. Appreciate the entire staff. More
by Rick
Employees Worked With
Natalie Hespe
