Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

Service advisor and service manager relentlessly insisted that I needed an expensive part that I knew wasn’t bad. I gave up, purchased an online repair manual, verified I didn’t need that part, and did the that I needed an expensive part that I knew wasn’t bad. I gave up, purchased an online repair manual, verified I didn’t need that part, and did the repair myself. I suspect that they get compensated for inflating repair bills. More

Anytime we are in need of a service, it is like having your own mechanic on call. The staff are welcoming and pleasant to work with and treat you like family. Should the quality of service ever drop your own mechanic on call. The staff are welcoming and pleasant to work with and treat you like family. Should the quality of service ever drop or there becomes issues. My first contact is the Service Manager. Michael has always taken excellent care of us and our vehicles. My only negative comment is to the website programmers. You have the Sales Department personnel listed. This is not the only time I have noted. EVERYONE should be listed in each department. That includes Finance, Accounting, Service, Shutle Drivers, get the idea. They should be listed by department in your drop down menu. Customers do interact with every department. Sometimes the name slips the mind, but when they are listed they refresh the memory. That is the only negative comment I have when I have to do this survey. More

Shottenkirk dodge in Granbury is the best from the sales, service and parts! Wouldn’t go anywhere else service and parts! Wouldn’t go anywhere else More

Mike was great ! Thanks ! I appreciate the good communication ..... Mike went out of the way to find parts at another dealership Thanks ! I appreciate the good communication ..... Mike went out of the way to find parts at another dealership More

Took my brand new jeep in for service the ac wasn’t working. First of all sales were crooks they never ever let us know what is and isn’t covered under warranty. 2nd the nice lady that greeted me on th working. First of all sales were crooks they never ever let us know what is and isn’t covered under warranty. 2nd the nice lady that greeted me on the drive was fired, which is a loss on their end she was probably the sweetest person there everyone else seemed miserable. The GM of this dealership has a big problem with taking care of his customers, especially ones that need loaners. Please do not buy from or use this service department for any of your needs. They are awful when it comes to treating customers appropriately. I have never felt more like a number to anyone in my life. Which is sad because I too work in the customer service industry. More

So my truck was taken in for warranty work to shottenkirk toyota and was there over a month. Who can go a month without their primary vehicle. Was told I could get a rental if I wanted to. I have a diesel tr toyota and was there over a month. Who can go a month without their primary vehicle. Was told I could get a rental if I wanted to. I have a diesel truck for a reason. Some little rental car will not cut it. I lost money with my truck being gone for so long. Well after the transmission was FINALLY put in they had to send it next door to the dodge dealership from programming which is like a 30 minute job. It was not done until I physically got there and told them I am not leaving without my truck close to a week later and then some how my truck miraculously gets done. Well then this lady feeds me a bunch of xx and says that If I am willing for them to keep it a little longer to do other repairs. Which I'm may be wrong but in that month even if there was a wait on the transmission which was only a few days they could have done any other repairs that needed to be done such as recalls or like they said a cam shaft sensor. No no no they wait until I'm pissed and there to get everything "complete" then turn around and ask me to leave it longer to do more work. My advice is don't buy vehicles from here and especially don't get your cars serviced here. Both places are a joke. I don't trust either one and to top it off my transmission is shifting hard still. The only way it can be made up is they let me take it to a place with competent people that actually work on the vehicles and they pay for it. I think that's not to much you ask for lost time and wages that could have been made if it was done in a timely manner. More

Shawn and Lori are awesome! They made the entire service and warranty experience very pleasant. They made the entire service and warranty experience very pleasant. More

Michael was a big help . He helped us on what we needed. Great help . Thank you He helped us on what we needed. Great help . Thank you More

Check engine light was on. Service said truck would need an new engine. Under warranty! Picked up truck one month later, and all they did was change the oil, but no one co Service said truck would need an new engine. Under warranty! Picked up truck one month later, and all they did was change the oil, but no one could tell us more. Light is off - we'll see what happens! More