Shottenkirk Chrysler Dodge Jeep Ram Granbury

Kyle was very knowledgeable and answered any and all questions we had. Very positive attitude and excellent customer service. Will definitely be returning. questions we had. Very positive attitude and excellent customer service. Will definitely be returning. More

Service not being performed at appointment times for customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised More

I took my wife’s Grand Cherokee in for service and my advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything went well. I took my wife with me to pick up her jeep and she was smiling and pleased . Thank you to everyone in the service department! More

Worst repair experience I have had in 71 years. Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to s Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to schedule the recall. First available appointment was 2 weeks later. Took operating rear door Jeep Cherokee into shop on Monday at 8:30 am. two days later told needed to order parts. Shottenkirk had my car for 10 days. When I got it back, I assumed it was fixed. First time I tried to open rear hatch 3 days later, it would not open on its own power. Called Shottenkirk the next Monday and they could not look at it until tech that worked on it returned from hospital. 10 days later took car in and reported the rear door locking mechanism had broken causing the problem. Isn't it ironic, that this happened after working on this door and when turned back to me on the first use it is broken. I do not believe it broke on its own. It cost me over $1000 to repair the lock. No apology, no consideration, and generally poor customer service. More

Kyle was friendly, knowledgeable and very helpful in our search for a new truck. We will return again as our needed. search for a new truck. We will return again as our needed. More

Pretty good and quick buying process. Messi was a pleasure to work with. Good overall experience. Messi was a pleasure to work with. Good overall experience. More

The biggest turn off about car lots are the extra charges that you apply. I got’’em money!!! that you apply. I got’’em money!!! More

Do not buy from these crooks. I have never had so many things changed after I signed the paperwork. I feel sorry for the sales people who are trying to make a profit when the fina I have never had so many things changed after I signed the paperwork. I feel sorry for the sales people who are trying to make a profit when the finance people are the ones adding on things and changing prices. They are going to charge you an exuberant amount of money for things that are not disclosed. I never received my warranty paperwork and when I asked for them to refund me the money they would not return my phone calls. it wasn't until I had a general manager from another store called what shady deals they make.. They are on phase that I've never seen before in contracts. I finally got my warranties refunded by finding out who the company is.. They were quite surprised at how much I was overcharged. Juan Lopez is a liar and should not be allowed to finance anything. I've never heard of a $1500 fee for them to pay off my existing loan. More

I had a great experience with this dealership, courteous and professional, no pressure was on me to make my purchase. The atmosphere was comfortable and professional, no pressure was on me to make my purchase. The atmosphere was comfortable More