Shottenkirk Chrysler Dodge Jeep Ram Granbury

Every time I have a question and I ask a lot of questions, they dig to help me find the answers. Just one thing no one has seamed to know how to change for me. But I'll keep asking until I've ta questions, they dig to help me find the answers. Just one thing no one has seamed to know how to change for me. But I'll keep asking until I've talked to everyone about it. More

Fast and efficient service. I was impressed with Brandon with how he listened and then presented options. Waiting time was minimal. Thank you. I was impressed with Brandon with how he listened and then presented options. Waiting time was minimal. Thank you. More

My experience was with the service center, had a Monday morning appointment dropped off my truck with a list of things I wanted. I stopped in Thursday to get my truck and was told they had not gotten appro morning appointment dropped off my truck with a list of things I wanted. I stopped in Thursday to get my truck and was told they had not gotten approval from my warranty company. The new service manager got involved and got things done. More

The staff was friendly, helpful and knowledgeable. Michael answered every question and concern I had, and Roy went above and beyond. After I had already bought the car, one of the handles in the backs Michael answered every question and concern I had, and Roy went above and beyond. After I had already bought the car, one of the handles in the backseat came loose and Roy fixed it on the spot. Such a great buying experience, would highly recommend. More

I wanted to take a moment to share my extreme frustration with the scheduling process in the service department—something I’ve now experienced twice in the last year. I scheduled a brake diagnostic for 7: with the scheduling process in the service department—something I’ve now experienced twice in the last year. I scheduled a brake diagnostic for 7:00 AM Monday morning and arrived right at opening.  I informed the service advisor I'd be hanging out for 90 minutes or so waiting on a ride and if there was a diagnosis finding or estimate approval needed before I left, I'd be in the lounge. I left and by 1:00 PM, I hadn’t heard anything, so I sent a text—no response. When I called at 3:00 PM, I was informed that my vehicle hadn’t even been looked at, with six vehicles still ahead of it. To make matters worse, I was told there are still cars waiting from last week, and taking my vehicle back today would put me at the end of the que.... This is unacceptable. If the shop is running that far behind, it raises real concerns about staffing and the effectiveness of the scheduling system. Most customers cannot afford to leave their vehicles for days just to be seen—especially after being given an appointment for early Monday morning. If the backlog is that severe, why not block off the schedule until the shop catches up? Or allow locals to be put in the que and provided a window to bring their vehicle in to seen as they work through the que, vice continuously scheduling appointments that can't be met. At the very least, I should have been informed at drop-off: “Just so you’re aware, we’re running two days behind and likely won’t be able to get to your vehicle until Wednesday.” If I had known that, I would have made different arrangements. Same day, my wife scheduled her vehicle for service at a dealer in Fort Worth for 10AM. She was seen as scheduled and taken care of same day. Service will definitely be the driving factor in our upcoming vehicle purchase this year, and driving a little further is looking more and more like the smart option. More

DO NOT TRUST THIS DEALERSHIP! !! PLEASE READ IN FULL, BUYER BEWARE!!! If I could leave a zero star I definitely would. We have tried to work a sale over the phone for the past f !! PLEASE READ IN FULL, BUYER BEWARE!!! If I could leave a zero star I definitely would. We have tried to work a sale over the phone for the past few days because we live a decent drive away and didn't want to waste our time if we couldn't make it work. I'm glad we erred on the side of caution because just when we thought all was working out they dug their heels in on financing. We were already approved through our personal branch, of a financial institution they claim to be something like a diamond dealership with, and they literally KILLED the sale because we refused to fill out their financing application. They lied and said "Oh it won't be another hard hit to your credit" when my husband tried explaining we didn't want anymore hits. We also have had issues with fraud against my husband's credit in the past leaving marks so we typically only apply through our tried and true institutions. Our financer even called and spoke to the finance manager and they gave her a bunch of nonsense as to why they "HAVE" to do it this way. But the number 1 thing was that that's how they tack things on at the end like warranties and such, which again is untrue because those can be added on at anytime. But for arguments sake we'll say they're being honest, it still doesn't matter because we wouldn't agree to anymore add ons anyways. When we say out the door number that is what we mean, period. Our financer was unimpressed by the Finance Manager and their excuses, and expressed in all of her years she has never seen a dealership do this unless it was out of state. She said if we absolutely wanted to move forward that we should be very cautious. I instead have decided to leave this review and hope it detours as many people as possible because something here seems very sketchy. My husband is a disabled veteran and I myself, his wife, have multiple chronic illnesses that causes me a great deal of issues in my day to day life. We seriously do not have the time or patience for dirty dealings. Y'all please beware and be safe when you're out here looking for a vehicle?! This is not the first disgusting dealership we've dealt, especially the finance side of them! The internet is free so please do your research?! This is a buyer's market so don't settle?! We all deserve better than these practices, I don't even see how it's legal. As for our sales associate Anthony David, sorry you couldn't make a sale with us. As for this whole establishment, especially the finance manager, y'all should be ashamed of yourselves. Trying to take advantage of a disabled veteran, and his ill wife, is disgusting and deplorable. Have the day y'all deserve. More

When I brought my truck in, I had a service rep assigned. I called a few days later to get a status of my truck and found out that the initial service rep was no longer working there. That is something tha I called a few days later to get a status of my truck and found out that the initial service rep was no longer working there. That is something that I should have received a phone call on, by the new rep to ensure everything that was discussed with the initial rep had been passed down. Also, part of that, this was warranty work that would have expedited getting parts. Instead, it was a couple of weeks before that information was passed to MOPAR warranty. Once again, information that should have been turned over to the new rep. Also, I had to keep calling to get a status of parts. I should have been kept up to speed on it, especially after it was in the service department for over 2 weeks. One last thing. When a vehicle has warranty work required, either the dealership or MOPAR should provide a loaner vehicle of the same type. My vehicle is a 1 ton dually pickup that I purchased from your dealership brand new. I am a full time RVer and had set a plan to move, pulling our 41 foot 5th wheel to our new location. Luckily the vehicle was ready in time, but we weren't sure it would be for quite a while. A customer shouldn't have to stop all their plans and disrupt their life due to an issue with a vehicle while it is still under warranty. More

Issues with my truck were taken care of, but some issues came back up and they got them all fixed. came back up and they got them all fixed. More

One of the easiest buying experiences I have ever had, and I’ve bought a lot of cars. Friendly people, relaxed atmosphere and knowledgeable customer service. Thank you! and I’ve bought a lot of cars. Friendly people, relaxed atmosphere and knowledgeable customer service. Thank you! More

Very poor service. 2 1/2 hour oil change with no one around to indicate high volume of people waiting. They did not check tire pressure or replace washer fluid. Very 2 1/2 hour oil change with no one around to indicate high volume of people waiting. They did not check tire pressure or replace washer fluid. Very poor. More