Shottenkirk Chrysler Dodge Jeep Ram Granbury

Dan Metcalfe @ Shottenkirk CDJR Granbury was GREAT! I had an outstanding experience working with Dan. He was personable, patient, and truly went above and beyond to make sure I found the exact vehicle I had an outstanding experience working with Dan. He was personable, patient, and truly went above and beyond to make sure I found the exact vehicle I wanted. He took the time to answer all my questions and never made me feel rushed or pressured. I truly appreciate his dedication and professionalism—thanks to Dan, I was able to buy my dream car. Highly recommend asking for him if you’re in the market for a vehicle! Great experience with all the rest of the staff as well at the front desk and in finance! More

A phenomenal dealership. Everyone was so friendly. I highly recommend them for your next vehicle. Everyone was so friendly. I highly recommend them for your next vehicle. More

WOW! I have never worked so hard to buy a vehicle from a dealership. I called Tuesday morning and said "i'd like to purchase your truck. My son truck was I have never worked so hard to buy a vehicle from a dealership. I called Tuesday morning and said "i'd like to purchase your truck. My son truck was totaled and insurance is paying him tomorrow so what do I need to do to secure the purchase. I'll put down any amount". I was told "we don't hold vehicles, no worries it will be here" by Lee Linnington. The next morning first thing I called and spoke with reception as Lee was not in yet. I said I am desperate to buy the truck as my son needs to for work immediately and again said what is required of me to buy this truck? I'll sign, send funds, anything and I asked her to hold the keys until Lee gets in and set an appointment for him to come in this morning and purchase the truck. Received an appointment confirmation but NO CALL FROM LEE so I called again and asked him to get with his used car manager and come up with a plan to guarantee me the vehicle until the morning. If they had said wire $20k until your son can come in I would have. NO CALL BACK FROM LEE again. We are sent a text last night at 6:00 pm. saying the truck had been sold by a sister location. I good salesman thats hungry would have spoken to sales manager and come up with a plan, not Lee. After the truck was sold due to his lack of effort how about saying "please let me find you a truck"....to much effort needed. No character, no communication, not an honest dealership, and clearly doesn't need to sell anymore cars. What a shame More

This is the most unprofessional and unsafe dealership experience I have ever had, and I strongly advise anyone to think twice before doing business with Shottenkirk CDJR Granbury. I purchased a used 2 experience I have ever had, and I strongly advise anyone to think twice before doing business with Shottenkirk CDJR Granbury. I purchased a used 2025 Ram 1500 on 12/06/2025. The paperwork stated 1,490 miles, yet the truck left the lot with over 3,100 miles. Within a day, the vehicle started experiencing major electrical failures, including: • Complete shutdowns during start/stop • Non-functional or intermittently failing digital gauges • Door lock failures • Electrical/communication irregularities across multiple systems After inspecting the wiring myself, I discovered clear evidence of prior technician access in critical areas: disturbed harness tape, improperly latched connectors, and wiring around the BCM/Gateway that was visibly not in factory condition. None of this was disclosed before the sale. I contacted the dealership immediately. Not only did they ignore my messages, but the sales manager who left a voicemail has refused to return any calls since. What happened next was shocking: The dealership blocked my email address from reaching anyone in their company. Blocking a customer’s email—especially when that customer is reporting serious safety defects—says everything you need to know about how they operate after the sale. It appears they had no intention of responding or addressing the issue. Meanwhile, they listed my trade-in for sale on their website almost immediately, despite the fact that my complaint was still unresolved and they refused to communicate. I now have extensive documentation: • Photos and videos of disturbed wiring • Mileage discrepancies • Screenshots confirming email blocking • Logs of unreturned calls • Evidence of electrical malfunctions Because the dealership has effectively cut off communication, I am forced to escalate the matter to Stellantis, the Texas DMV, the Texas Attorney General, OCCC, the FTC, and NHTSA. No customer should ever have to deal with a dealership that sells a vehicle with undisclosed electrical issues, refuses to respond when those issues surface, and then blocks the customer from contacting them. This is not just poor service—it’s evasive, unsafe, and completely unacceptable. Proceed with extreme caution if you plan to buy here. More

The service department is clean and Brandon goes the extra mile to make sure you ate taking care off. extra mile to make sure you ate taking care off. More

I have purchased two vehicles from Shottenkirk in Granbury, TX. It feels like family when I am looking for a vehicle at this dealership. Both times they had the vehicle I was interested in parked up Granbury, TX. It feels like family when I am looking for a vehicle at this dealership. Both times they had the vehicle I was interested in parked up front for us to immediately walk around the vehicle. They are willing to negotiate, they move the process along, not using tactics to wear the customer down. Can't go wrong if you want a quality vehicle with friendly service go to Shottenkirk! More

Very professional dealership easy transaction and would recommend to anyone to buy a vehicle from them recommend to anyone to buy a vehicle from them More

I would give them less than a star if I could. Their customer service and professionalism was lacking. The sales associate, Dominic, that took on us a test drive referenced drinking and driving wh Their customer service and professionalism was lacking. The sales associate, Dominic, that took on us a test drive referenced drinking and driving while on the test drive. While negotiating a price, he was a very poor communicator between the finance manager and us at the desk. He was also incredibly unprofessional while collecting income information. Trevor Fowler, the finance manager, was rude, and tried to rush us into a decision. When we asked for some more time to think and cited that we had driven a long way, he responded, "okay, I drive from Dallas every day too". Upon purchase of the vehicle, I requested the documents that I signed throughout the purchase process, and they were not delivered to me. They dodged my calls for about a week, and when he finally sent something, it was incomplete, and it included more than a thousand dollar mark up on an extended warranty that we had not agreed to. I purchased the vehicle over 2 and a half months ago, and I still do not have a copy of everything I signed on the purchase date. I had to cancel the warranty all together to fix it. The truck has had mechanical issues since, and the service department has not successfully fixed the largest of the issues, that should have originally been caught in a CPO inspection. All in all, if you're looking to buy, go literally anywhere else. I cannot imagine a worse buying experience, or customer service. More

My 2023 Wrangler needed an electric coolant heater. Shottenkirk in Granbury made the repair in 16 days, which I am well pleased with. Shottenkirk in Granbury made the repair in 16 days, which I am well pleased with. More

I want to thank Mr Allan from the bottom of my heart for all the attention he gave to us pls never change i wish they were more managers like u every were else i realy mean this thank you for all Mr Allan all the attention he gave to us pls never change i wish they were more managers like u every were else i realy mean this thank you for all Mr Allan and thankn you To all your team for all the wonderful service More