Shottenkirk Chevrolet - Service Center

Everyone in the service dept. and the parts dept. are very helpful! I was a little late and there were no problems. and the parts dept. are very helpful! I was a little late and there were no problems. More

Wasn’t happy they tried to add $6900 dollars for extended warranty, gap insurance and another separate service plan for tires, dents etc. without being upfront about the cost. They just wanted to add it to t warranty, gap insurance and another separate service plan for tires, dents etc. without being upfront about the cost. They just wanted to add it to the loan and give the monthly payment. I had to ask multiple times for the cost of the extended warranty. More

Bailey was extremely customer focused and worked efficiently with a technician to solve my problem. efficiently with a technician to solve my problem. More

I was late and they still took me when they did not have to . Was very quick too! to . Was very quick too! More

Good - They answered when I called and were honest. Bad - everything else.... I had a check engine light come on and I took it to autozone to have them read it. I then called Shottenkirk service. I to Bad - everything else.... I had a check engine light come on and I took it to autozone to have them read it. I then called Shottenkirk service. I told them I had the diagnostic code and they too confirmed it. They quoted me $1,500 to replace the fuel pressure pump! Another place in town quoted me $500. ($1,000 difference) I went to pick up my car because I obviously wasn't going to have them replace it for that price and they handed me a bill for $80 (diagnostic fee). I said that was ridiculous because I already told them the diagnostic code and autozone does it for free. Bottom line.... their costs are ridiculous and the $80 diagnostic fee was disrespectful. They just lost a returning customer for it. More

I scheduled an oil change and tire rotation for Oct 25th at 12 pm. I arrived 10 minutes early and was told everyone was out to lunch (dont know why they scheduled for lunch time. About 20 mintus after 12 at 12 pm. I arrived 10 minutes early and was told everyone was out to lunch (dont know why they scheduled for lunch time. About 20 mintus after 12 they took my truck back to the shop. I also had a slow leak in the left front tire (which had been "fixed" once already by them). At 1::20 my truck was done (or so I thought). The service advisor said they resealed the front tire. When I got to the truck I seen the tires were NOT rotated and I did not see that the tire had been resealed as I could not see where the tire was "swabbed". I went back in and talked to the service advisor and she said they did not rotate the tires due to the front tires were in better condition than the back and the tech said he would advise not to rotate. I can see no difference in the front or back. Advisor said she took the rotation off and did not charge. (I had a discount card w/free tire rotation). THEN when I started to drive home I could smell oil on the manafold. When I got home I opened the hood and seen a large oil spill on the drivers side of the engin. POOR scheduling, and even worse service. Terry Gibson customer #223362 invoice 371175 More