Shottenkirk Chevrolet - Service Center

Last 2 services have been terrible. 1st one loose oil filter and oil all over my garage. 2nd fail to fill all fluids and didn’t level air in tired. 1st one loose oil filter and oil all over my garage. 2nd fail to fill all fluids and didn’t level air in tired. More

They have become very popular and busy. The staff works each person one at a time. The staff works each person one at a time. More

I was told my car would be ready in one week once I called to check on it on Friday I was told that the person working on it was out all week due to illness. I asked was I going to be contacted to be i called to check on it on Friday I was told that the person working on it was out all week due to illness. I asked was I going to be contacted to be informed that it would take longer than the agreed upon week they said they hadn't gotten around to it. once my car was completed 4 Weeks later the only reason I was even notified of it was because they needed The loner that I was driving back. Once I told them my car wasn't complete he said oh yes it is we just forgot to call you because it was in a different location. More

I’m unsure what areas do my vehicle were inspected. Never saw that report. Also coming up on 100,000 miles and app says there are maintenance that needs done, but nothing was discuss. Never saw that report. Also coming up on 100,000 miles and app says there are maintenance that needs done, but nothing was discuss. More

Appt for oil change & tire rotation at 10:30. Car not done until 2:00! Not sure they even rotated tires. No charge for it? New sticker said next oil change at 21,000 miles. Hm, we have 35,000 on Car not done until 2:00! Not sure they even rotated tires. No charge for it? New sticker said next oil change at 21,000 miles. Hm, we have 35,000 on it now! Makes me question the competency and pray the oil DID get changed. Not happy at all. More

Everyone friendly… not as convenient as it used to be. Harder to get in…I had an an appointment for an oil change and it took 1.5 hrs. I thought they used to top off washer fluid but they didn’t. Snowy, Harder to get in…I had an an appointment for an oil change and it took 1.5 hrs. I thought they used to top off washer fluid but they didn’t. Snowy, melty, rainy season… More

Best experience ever! Travis Black, Cory, Jason and Alex were absolutely positively amazing! Definitely will buy again! Travis Black, Cory, Jason and Alex were absolutely positively amazing! Definitely will buy again! More

The oil change took a little longer than expected considering that we had made an appointment. considering that we had made an appointment. More

The service department is a joke. They won’t answer the phone when you call the store, and then it rerouted my phone callas instead of voice mail to a third party….. and then still no They won’t answer the phone when you call the store, and then it rerouted my phone callas instead of voice mail to a third party….. and then still no one will call up back! I just had to drive in and find a service adviser to add an air filter to my truck that was in the shop for a few days. (I called 4 times in two days! Still no answer or return.) Any dealership can sell vehicles/trucks, a good dealership has a great service department. Shottenkirk is an “any dealership” with a horrible service department and it’s been that way for years. More

They got my truck in and out within a day of dropping it off for a big service request. off for a big service request. More