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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,717 Reviews

1,717 Reviews of Shottenkirk Chevrolet - Service Center

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February 02, 2023

Absolute worst communication. Tried to make me spend more than needed. No urgency to complete More

by Swood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Report | Print
Feb 02, 2023 -

Swood responded

I did not like how I was treated. Did not keep me updated with the process of my car being fixed. My insurance company had to come out to the shop because they were trying to get more payments from me after they were already paid. I had returned my rental knowing I could pick up my car and they were trying ti withhold me getting my car which is frustrating as I need a source of transportation for work. They told me this at end of the work day without a care to help resolve this issue with me and help me understand why, instead said ti call back later. Had to get my dad involved and caused a great deal of stress while I was car-less at work

January 31, 2023

Wasnt happy with the service or customer service. Wont be returning. Somehow i had a warranty to months ago and this time i didnt. Didnt find out until after i had my car looked at. Wouldnt have brou More

by David Ewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Heasley
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Feb 01, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, David, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 31, 2023

Gus, Ben, Sydney and Colton always take care of me. Can't say enough about their team ! More

by KSBSZSRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coltan Straker, Coltan Straker, Gus Luna
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Feb 01, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 31, 2023

Willingness to listen and easy to work with. Hope to build a strong relationship going forward More

by smuench4277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Report | Print
Feb 01, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 31, 2023

I have dealt with Shottenkirk since I first came to this area. Highly satisfied with this dealership. Would recommend to anyone! More

by DEEAND225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Christian Dorrance, Samuel Dusenbery
Report | Print
Feb 01, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 31, 2023

I asked for a tire repair when I scheduled the service, 3 weeks in advance. The tire repair was scheduled or accommodated. More

by Virgil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
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Feb 01, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Virgil, feel free to contact us at your convenience.

January 31, 2023

Nice people. A bit long wait but great they took me in as a walk in appt. More

by ingajahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know names.
Report | Print
Feb 01, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

January 29, 2023

Great service, got me in right away the next day, and I was back on the road More

by Bret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Report | Print
Jan 30, 2023 -

Shottenkirk Chevrolet responded

Bert, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Coltan met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

January 28, 2023

Poor service, rude staff, lack of transparency, do not recommend anyone come here for service. More

by nick.spellman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Picture of service rep is not listed
Report | Print
Feb 01, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Nick, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 28, 2023

Brought the vehicle in to have a paint chip repaired and to check a squeak in the back. They told us the paint chip was repaired, but we’re unable to find the squeak. They had the vehicle for 2 1/2 days. More

by ANDEMIC87
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dylan Miller
Report | Print
Feb 01, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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