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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,717 Reviews

1,717 Reviews of Shottenkirk Chevrolet - Service Center

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February 05, 2023

Everyone was courteous The repair took longer than expected so thankfully they delivered my car. More

by RBERB
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Matt Heasley
Report | Print
Feb 06, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 04, 2023

Always get me in and out quickly great service department nice friendly knowledgeable guys and gals More

by MKNOLL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Jim Miller, Coltan Straker
Report | Print
Feb 06, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

February 04, 2023

I have had good experiences at this service center before - my most recent service visit was very disorganized. More

by PETERSON_AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
Report | Print
Feb 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 04, 2023

Great dealership. Great service. They just were not able to figure out what is causing my issue so they just reset the computer and charged me $139. I will have to kee More

by 1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper, Dylan Miller
Report | Print
Feb 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 04, 2023

Tires were rotated and oil changed now tpms won't reset and truck idles rough More

by doubledturf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Report | Print
Feb 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 04, 2023

Quick, efficient and always courteous. I appreciate the opportunity to have this service and able to get worked in so quickly last minute! More

by BONITASENORITA84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher
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Feb 04, 2023 -

BONITASENORITA84 responded

I highly recommend Ryan McClure if your unsure of what you are looking for or very picky! He not only actively listens, but is very attentive, and pays attention to detail! Best interaction with a salesperson!

February 02, 2023

Good people. Keeps me informed of vehicle status. All good so no complaints at all More

by MTSCHEMMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Adam Barkela, Matt Heasley, Adi Feriz, Kyle Carnahan, Cole Dalrymple, Christian Dorrance, Raynee Hagelberg, Samuel Dusenbery
Report | Print
Feb 02, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

February 02, 2023

Great customer service. We really enjoyed our experience working with Travis, Allen, Jason and Sydney on our recent purchase. More

by katiejhansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis, Allen, Sydney.
Report | Print
Feb 02, 2023 -

Shottenkirk Chevrolet responded

Thanks, Katie, for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

February 02, 2023

The verbal quote I was given was significantly lower than the actual charge. I was not happy that I was not called and asked if the actual price would be acceptable. I am not sure if I will return to that se More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Report | Print
Feb 02, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, Laura, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 02, 2023

Liked that i could get in and out. Service advisors nice and answered my questions I had in regards to my vehicle. More

by Pumkinchar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Report | Print
Feb 03, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

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