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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,719 Reviews

1,719 Reviews of Shottenkirk Chevrolet - Service Center

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February 26, 2023

I will never come back because the service is bad. I'm still waiting for a phone call from the dealership More

by doubledturf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Coltan Straker
Mar 02, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 26, 2023

They figured out what needed to be done quickly. Ordered the parts. When came in, they got my truck fixed quickly. More

by JMBradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Feb 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 24, 2023

I always get great service and they always give me all the necessary information needed for my car without trying to push extra items on me More

by SWWARDS771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker, Dylan Miller
Feb 24, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

February 24, 2023

I came for an oil change and they recommended several other items that needed to inspected. they did everything in a timely manner. Great service and helpful personnel More

by RABBIT_HUNTER13
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Feb 27, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

February 24, 2023

They fixed my recall issue, polite and courteous. We left and if need any other recall work will call them. More

by jasper121963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Feb 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 23, 2023

I've been a customer of schottenkirk Chevrolet for 9 years they have always been very helpful in moving from one vehicle to the next i appreciate their great service 👍 More

by DAVENAVIN39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Adam Barkela, Kyle Carnahan, Steven Williamson
Feb 24, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

February 22, 2023

They did just what I asked, and completed the job in a half hour. Very appreciative. More

by DENNISFORET54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Feb 23, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with a positive experience. Thank you for the five-star rating. We sincerely value your business and look forward to your next visit, Dennis.

February 22, 2023

When the service person told me the amount of the oil change/tire rotation, he said it was $90. I told him there was no way that it should be that amount…after him going back through his work, he had cha More

by DANITAH86
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t recall his name. It was Sat Feb 18 around 8:45
Feb 26, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 21, 2023

They are nice and all but will be because they know they can mess with your car so u have to bring it back in to get fixed. I brought my car in for a oil change and my tire and air filter, guess what when I More

by mareacollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Schneider
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kallenbach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Franklin, Kevin Page, Gus Luna
Feb 25, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 21, 2023

Fast service respectful to your needs and wants great customer service easy to work with More

by Tyrock44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Johansen
Feb 22, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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