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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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March 08, 2023

Shottenkirk provided a very quick follow up to a minor problem resulting from a basic service. More

by JIMKOOLHOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
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Mar 08, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, Jim, and for taking the time to leave us this wonderful feedback!

March 08, 2023

They are very accommodating. The only problem was the price I paid for the tires were $15 dollars higher than what I was quoted. I’m not sure why because I had ask them if the pr More

by Myers1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Dylan Miller
Report | Print
Mar 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 08, 2023

Staff was friendly and efficient and communicated well through the diagnostic process. My car was even done earlier than expected! More

by Raynee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Coltan Straker, Shirley Johnsen
Report | Print
Mar 09, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 07, 2023

Staff was efficient, kind, respectful and helpful. I drive from the Carlisle area 40 minutes away. More

by PBEARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Mar 08, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

March 06, 2023

Dylan Miller took great care of me and explained things very well. He was great Thanks! More

by MILROYJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Mar 07, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for Dylan and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 06, 2023

No good communication, I only go to them cause my warranty, but I do not like the service, hoping to get my warranty transfer More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Coltan Straker
Report | Print
Mar 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 04, 2023

The people at Shottenkirk are professional and very helpful. They pretty much aim to please, if possible. More

by LARRYMCD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Hinders, Scott Cooper
Report | Print
Mar 04, 2023 -

Shottenkirk Chevrolet responded

Thank you, Larry! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

March 04, 2023

Friendly service completed in a timely fashion with appropriate follow up and a fair price. More

by JIMKOOLHOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
Report | Print
Mar 04, 2023 -

Shottenkirk Chevrolet responded

Thanks, Jim, for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

March 03, 2023

Friendly staff and good customer service. Service was done in a timely matter. Enjoy the showrooms atmosphere. More

by RICKROBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney
Report | Print
Mar 03, 2023 -

Shottenkirk Chevrolet responded

Rick, Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 03, 2023

I’ve used Shottenkirk for all my car purchases and needs for over 12 years. Top notch service and sales More

by Chellb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
Report | Print
Mar 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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