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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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March 23, 2023

I enjoy the road trip to have the car serviced. Especially like the friendliness and experience of the staff. More

by BFREDMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Coltan Straker, Cole Dalrymple
Report | Print
Mar 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 21, 2023

Colton was fantastic to work with. Everything was handled professionally and he was very easy to work with. More

by Chase Griffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Report | Print
Mar 21, 2023 -

Shottenkirk Chevrolet responded

Chase, Thank you for your business and this review. We're happy to hear Coltan and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 20, 2023

Fixed the air leak problem around the sun roof, I hope. We’ll see. Service rep was courteous and helpful. More

by LARRYMCD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 21, 2023 -

Shottenkirk Chevrolet responded

Thank you, Larry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

March 19, 2023

Very little customer service, I felt like I was an inconvenience. When I walked in no one said anything or acknowledge I was there even though there were 4 guys sitting at the counter just messing aro More

by Cutietotexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I couldn’t even tell you. I was there for an oil change.
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Mar 22, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 18, 2023

Not so will do a tire rotation on a dually. They got me in within 10 minutes for an oil change and tire rotation. Fine job gentleman More

by JeffHopper71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Carnahan
Report | Print
Mar 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 17, 2023

Was quoted 1900 dollars for the repair but was charged 2700. 800 dollars is a pretty big surprise for someone when they specifically asked what the final price would be More

by Clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
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Mar 22, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 17, 2023

They did absolutely amazing and took care of my truck! The were honorable and just absolutely amazing!!! This is the best dealership in the USA!!! They always do the right thing and take care of the custo More

by DYLAN.M.MARTIN32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Report | Print
Mar 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 19, 2023 -

DYLAN.M.MARTIN32 responded

Will do and you’ll be the only dealership I’ll ever use!!!!

March 17, 2023

We Really like Shottenkirk. Very knowledgeable and easy to work with. We will be returning. Can’t remember our service advisor name. But he is definitely 5 star. More

by CLS246810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Report | Print
Mar 19, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

March 15, 2023

Very nice place helpful people. Always prompt service department will let you know if there is any problem. More

by Onyx290840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Report | Print
Mar 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2023

Been with three vehicles over the years and always treated great from sale to servoce More

by tonycub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
Report | Print
Mar 13, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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