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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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April 16, 2023

Great Service team! Only car dealership I trust with my auto needs. Friendly, knowledgeable staff. More

by tgmalecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher, Scott Cooper, Mike Warne, Coltan Straker
Apr 16, 2023 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

April 15, 2023

Im very frustated because I cant get people to call me back with updates . They have had my car for over 2 weeks now waiting on a part. I am renting a car and its expensive but I need a vehicle !!! More

by DECURTIS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tate, Cole Dalrymple
Apr 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 14, 2023

Difficult to discuss price and options Took way too long and had to keep insisting on what we wanted More

by NANCYRAEPEDERSEN@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Cj
Apr 14, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns.

April 13, 2023

Great service. They fixed my problem, but it only lasted one day. Friendly and helpful. More

by Maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Apr 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

Apr 14, 2023 -

Maxwell responded

My contact info is. 641-757-2356

April 13, 2023

The salesman was great and kept us informed on the status of our new vehicle. Everyone is very friendly at this dealership. More

by Linda Fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Astrid, Sydney , Lee Fisher, Matt Heasley
Apr 13, 2023 -

Linda Fleming responded

Great service and dealership!

April 13, 2023

Called at last minute while I was on break helping my wife in Hospital and got right in for much needed oil change. Thanks More

by lgcjjl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Apr 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet. We hope your wife is feeling better!

April 12, 2023

When I call for an appointment, I have been treated good and the work is always completed on time. More

by ANTISDELMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Scott, Coltan Straker
Apr 13, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 08, 2023

Scheduled oil change but ended up spending over $200. Was told had engine leak. I had another mechanic look at it and there was no leak. The guy at Shottenkirk gave me an estimate of almost $2000. I More

by ANGKEN612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Carnahan
Apr 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 08, 2023

Colby provided professional-grade service from start to finish. His communication skills and professionalism are the reasons why I will be a return customer. I would recommend this service department to an More

by joshuamiller0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby - Senior Service Advisor
Apr 09, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, Joshua, and for taking the time to leave us this wonderful feedback!

April 06, 2023

Poor communication between the team and me. Service representative unable to describe what/why they were concerned. Told me he was required to tell me their recommendation because the call is r More

by Thm2616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
Apr 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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