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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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April 26, 2023

It was an over the top service. Dylan was very understanding and went above and beyond to assure I was taken care of. More

by millerswin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Apr 26, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 25, 2023

Scheduled a routine oil change weeks ahead for 10:00am. It took them 2 hours to complete. I was first updated 45 minutes in being told “only 10-15 more minutes”. That happened 3 or 4 times totaling 2 hours More

by Wjmccay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
Report | Print
Apr 29, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 24, 2023

We were very happy with our service advisor Colby. He kept in touch with us throughout the repair process and we were very satisfied with the repairs performed. More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Report | Print
Apr 25, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

April 24, 2023

Very friendly and takes good care of its customers. Gives you a ride if you need one. More

by K.mwirichia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela, Mike Warne
Report | Print
Apr 25, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

April 23, 2023

I had an appointment to drop my car off for an 8:30 appointment. For an oil change, tire rotation, and a diagnostic. Didn’t get my car done until 5 PM. I was told it was a two hour service. Yet people More

by CAMARTINFAMILY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Heasley
Report | Print
Apr 26, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 22, 2023

I’m pleased with the service, but with only 58,000 miles on pickup I thing u could have helped some with cost More

by MROBERTS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
Report | Print
Apr 23, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and will share your comments with the team here at Shottenkirk Chevrolet.

Apr 23, 2023 -

MROBERTS7 responded

Email. Is. Markroberts2525@gmail.com

April 21, 2023

I have brought my truck in 3 times in the last week and it has not been fixed correctly, I have had to provide them with service bulletins that they should be able to see on their own. More

by Sage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
Report | Print
Apr 25, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 20, 2023

They provide Quick and concise service. Diagnosis of issues and repair schedules are what is expected. More

by ACCOUNTSPAYABLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Kyle Carnahan
Report | Print
Apr 20, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

April 18, 2023

Very courteous. Always treat me as a person not just a customer number. Their prices are competitive with other Waukee companies. More

by Handyman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coltan Straker
Report | Print
Apr 18, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 17, 2023

Very good overall experience. Service dept was very timely on finishing extra add one to my vehicle. More

by RHANSEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Apr 18, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

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