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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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June 10, 2023

Place is always clean and the staff is always helpful. They kept my informed on when my service appointment was going to he completed. More

by KBRINKER92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Jun 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

June 10, 2023

Excellent communication regarding service needs for my car. I was given a loaner to drive . Your staff was professional and friendly! More

by Wghansen48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Carnahan
Jun 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 10, 2023

Was not pleased with the alignment job won't use again payed 117 for nothing More

by baby_daddy692007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Jun 15, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 09, 2023

Great service and thoughtful assistance during my oil change. They were very quick and thorough. I have been coming to Shottenkirk for over 10 years and keep coming back as they take pride in what they d More

by Cbrew13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
Jun 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. Adam and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

June 09, 2023

Good communication, explanation of the work needed. Great Accommodation of schedule and need. Quality techs. More

by WRC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Jun 10, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

June 09, 2023

Everyone on the Shottenkirk staff were incredible. Extremely polite, personal and professional. They communicated very effectively on what to expect and they were there if I needed anything else!! More

by J. Towsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate - 5 star
Jun 10, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

June 09, 2023

Went in on a beautiful Corvette, walked out with my dream truck instead. Sales team was one of the best I’ve dealt with ever, willing to work for me on everything for the deal More

by Drawmaster
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
Jun 10, 2023 -

Shottenkirk Chevrolet responded

It's fantastic to hear that our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership!

June 09, 2023

Not sure we will buy another vehicle with shottenkirk. We wanted to buy local. We bought a brand new suburban with them, get oil changed there, new tires etc. One tire has a leak by the stem that happe More

by Frustrated
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Jun 13, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 09, 2023

Refused to replace running board part on warranty. Told me I knocked it off. They love you until we write the check. Have taken the radio in twice and cutting out still not resolved. Fear I will get More

by JMJMETZGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not rate
Jun 13, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 09, 2023

The staff at Shottenkirk have always been great. I use the fast lube frequently and have always been greeted the moment I drive in. Very friendly no matter what department. Reasonable negotiation wh More

by TSJOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coltan Straker
Jun 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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