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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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June 16, 2023

Thank you to Morgan Hough, my new service advisor, for answering all of my questions and addressing my concerns. More

by C4CHUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough
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Jun 17, 2023 -

Shottenkirk Chevrolet responded

Thank you! Morgan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

June 15, 2023

Dylan provided great customer service. He greeted me upon arrival and quickly handled my maintenance concern with excellent communication. More

by Mjsull316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Dylan Miller
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Jun 15, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your experience with Shottenkirk Chevrolet. Dylan and our team appreciate your business and hope to see you again soon!

June 15, 2023

I got right in, service was great. Everyone one was easy to work with there. More

by RANGRRIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
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Jun 15, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Adam and our team. We're glad to hear we delivered such a great experience!

June 13, 2023

Not good service for me as a women, just get blown off. Husband calls and things get done. Lots of lies told to me about EVERYTHING!!!! More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Carnahan
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Jun 17, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience, Jean, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 13, 2023

Very efficient. Had no issues or problems with the service center! Great group of people More

by BRIGGLE_09
Recommend Dealer
Yes
Employees Worked With
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 13, 2023

Great people, very nice , knowledgeable & more importantly I think they are honest & not trying to take advantage More

by MRED2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boomer Benning
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Jun 14, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 13, 2023

Fast efficient and everyone is very courteous. Colby and Tate do a great job and want the customer to be happy with their work More

by TJSTUDYVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby,Tate
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Jun 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

June 12, 2023

Staff is always courteous, friendly, and keeps me informed if additional things are needed when I need my truck serviced. More

by SHUDD61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
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Jun 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 12, 2023

It has no regard for the convenience of its customers I made an appointment for an oil change at 9:00. I did not get it back until 5:00. To make matters worse, they charged me $100 tochange 2 wiper blad More

by TSTOIK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Williamson
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Jun 16, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 10, 2023

Had appointment and was there 2 hours Two people there no appointment came for oil etc and came after me were done before me. So appointments do not matter They gave me discount but my time this day me More

by MARYBUCKMAN27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Will not rate
Report | Print
Jun 10, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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