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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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June 28, 2023

My wife was there for 6 hours to get new tires. We were told 1.5 hours More

by adiewold83
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Jul 02, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 28, 2023

Our 2004 GMC Truck had been sitting for quite some time. The truck was put in excellent running condition, for which we are grateful! More

by ASSTCGF
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jun 29, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

June 28, 2023

Fantastic service. Dylan and Sam (we had 2 cars in for service) were on top of the service to my cars. Kept me informed. Made sure that I had transportation back to my More

by HCWALTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller, Samuel Dusenbery
Jun 29, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

June 27, 2023

During my service appointment visit, we experienced a difference of opinion regarding the type and scope of the service performed, which left me apprehensive about returning in the future. Nevertheless, More

by GOTRACO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 27, 2023

Everyone is very professional! They make sure to explain what they are doing, why they are doing it, and if they find something wrong, they are very transparent with pricing! More

by Natalie Ticknor
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby, Colton, Tanner Hocker
Jun 28, 2023 -

Shottenkirk Chevrolet responded

Natalie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 26, 2023

The people I worked with were professional and friendly. I did not think it would take an hour for the service but had taken a book to read so it went by fast. More

by KATHYFONKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Jun 26, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, Kathy, we look forward to having you as a valued customer for many years to come!

June 26, 2023

The service technician who helped me was rude and I asked on 2 separate occasions for a quote and no one would tell me any cost estimate and no one told me that i would be paying a 150 dollar diagnostic fee More

by MollyCasey
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Tate
Jun 30, 2023 -

Shottenkirk Chevrolet responded

Molly, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 25, 2023

They are very reliable and easy to get a hold of. I use them frequently. More

by liamsmom74
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Jun 26, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 24, 2023

Poor communication. Only want to make your service ticket as expensive as possible. I have had the same experience the last 4 times I have been in that dealership. I More

by Tim Deskin
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Guy I worked with is not in the kist.
Jun 28, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 24, 2023

Awesome people, great service. Always accomodating, great follow up. Car show today was cool too. More

by SJJOHANNSEN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jun 25, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

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