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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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July 05, 2023

Our salesman, Samir, was excellent. He answered our questions in a friendly way, explained all the electronics and equipment. Also great information from Jason when we did the paperwork More

by Daviddunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
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Jul 06, 2023 -

Shottenkirk Chevrolet responded

David, it's great to hear that Samir and Jason were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

July 04, 2023

The car I bought was in an accident and by one of the sales men and they gave it a clean Carfax More

by JANETL.AHMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank
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Jul 07, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 04, 2023

Great staff that goes above and beyond to help with what you're looking for and what you need. More

by KENDALESCHWERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Plotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Johansen, Tanner Hocker
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Jul 04, 2023 -

Shottenkirk Chevrolet responded

Kendal, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

July 04, 2023

I dropped my truck off for an oil change while I was visiting town. Tate had my oil changed & truck washed within an hour. Great service & environment. More

by zacharyireland53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
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Jul 04, 2023 -

Shottenkirk Chevrolet responded

Zachary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 04, 2023

Sydney was amazing to work with. Cannot wait to have to work with them again. More

by JUSTIN.R.SCARBOROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2023 -

Shottenkirk Chevrolet responded

Thank you, Justin! Sydney and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

July 04, 2023

It appears the dealership is making changes to the business that will improve customer experience in the service department. More

by ROBLUK.CONST
Workmanship
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

July 04, 2023

I always have good service. Don't have to wait to long. Comfortable waiting room. More

by DIANEDST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't have to see any one in this this list.
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Jul 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet, Diane. We appreciate your business and hope to see you again soon.

July 04, 2023

They are nice to me and my dog. No complaints whatsoever. Good folks!!!!! Good selection of vehicles. More

by dhalfpap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Carnahan
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Jul 05, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

July 03, 2023

Service people are always friendly and polite. Service performed in professional way. Had to ask for car wash and copy of service work that should have been automatic. More

by MAUIBOY4651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela, Kyle Carnahan
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Jul 04, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 03, 2023

Reps are very friendly. However, I called on May 30th about a letter I got from Chevy about a chip that was missing from my vehicle. I was told it would be 10 days. I just c More

by MJVIEIRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 04, 2023 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jul 05, 2023 -

MJVIEIRA responded

That would be fine. Though I will be in Friday and can speak then if it's easier.

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