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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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July 12, 2023

CJ was great and listened to our wants and needs. Would recommend our friends looking for a vehicle! More

by MNJAHRNS
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Shottenkirk Chevrolet responded

Thank you! CJ and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

Jul 13, 2023 -

MNJAHRNS responded

Thank you!

July 12, 2023

Very kind. They provided a shuttle service to my home on the south side of Des Moines and back without hesitation. More

by PAPAPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby and Leonard (both 5 stars), Scott Cooper, Tom Powell
Jul 13, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

July 12, 2023

Absolutely 💯% Pleased. .Customer service is Excellent. I will recommend to anyone looking for a new ride to shop at Shottenkirk Waukee..I am very happy with my new car and A More

by Carol Perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Balke and Jason Wells
Jul 13, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Carol, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

July 12, 2023

Our salesman and managers were very helpful and easy to work with. He also helped set up our Chevrolet app. More

by DCOCHRANINC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Pollock
Jul 13, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 11, 2023

This dealership lied to me about the terms and conditions of the service package. It has cuased continuous issues with me getting service at a fair price and has been extremely agrivating. More

by JAKE.PLINER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Miller
Jul 15, 2023 -

Shottenkirk Chevrolet responded

Jake, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 11, 2023

The service person Sam was rude brushed me off and couldn’t even look at me. Very off putting only know they r ordering a part don’t know what why how long how I will contacted to return or it will al More

by CATHYJ7487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Dusenbery
Jul 15, 2023 -

Shottenkirk Chevrolet responded

Cathy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 11, 2023

I am not sure who Dylan is but the only complaint I have is my sunroof cover still has a wrinkle and it should be on the sliding sunroof cover. They couldn't figure out why my engine light was on. Still com More

by RACE4FRANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller, Samuel Dusenbery
Jul 12, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. Dylan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

July 11, 2023

I also don't remember who Dylan is. If you really want this info to stick in my mind, have Dylan hand me a card. Shottenkirk is an impressive dealership. They work hard to keep custo More

by DSMARRIOTT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jul 12, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your experience with Shottenkirk Chevrolet. Dylan and our team appreciate your business and hope to see you again soon!

July 08, 2023

Morgan did a great job in the lead of my car service! The service staff did what they always do responsibly take care of me! Great people great staff More

by Craiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morgan and our team met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

Jul 10, 2023 -

Craiger responded

Travis and his team are professional and know how to take care of my needs! That’s why I continue to buy from waukee Shottenkirk! I have purchased 4 vehicles from them in four years and continue to refer family and friends

Jul 10, 2023 -

Craiger responded

Travis keep up the good work and keep hiring excellent staff !

July 07, 2023

5 1/2 hours waisted in the waiting area, because they "thought I was dropping off and coming back". If you buy here plan on being pushed to buy multiple extended warranties. Both vehicles I purchased her More

by ericbarton14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Jul 10, 2023 -

Shottenkirk Chevrolet responded

Thank you, Eric, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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