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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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July 18, 2023

Tate was great, very helpful, very professional. .. He called an updated me several times throughout the process More

by DGEMELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
Jul 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Tate delivered professional customer service, and we'll be sure to let him know! Please let us know if there's anything we can do to improve your experience.

July 18, 2023

Never get timely calls back. Some are not very friendly in the department. It seems like a burden to them to help you! More

by drt50229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
July 17, 2023

Unfortunately this is the second time I have had issues with Shottenkirk Chevy. I had a service appointment scheduled that would include a service vehicle. I had multiple issues that needed to be resolved More

by Sbaldwin0701
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Heasley
Jul 21, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 16, 2023

Rate from the garage was beyond helpful THANKS from a stranded lady! He went far and above to help me! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Hocker
Jul 17, 2023 -

Shottenkirk Chevrolet responded

Thank you, Michelle, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 15, 2023

They did well with the vehicle assessment and making the repairs. Thank you for your service. More

by AFIXSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 15, 2023

Not the best customer service. The service guy didn’t have time for small talk or any talk. Asked to have the technician check an issue and he paid no attention to my comments. Tol More

by jsnboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 15, 2023

Very well trained and professional and courteous, always friendly and helpful when explaining the problem. More

by simmonsed_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

July 15, 2023

The employee that checked me in was great! ! He explained everything to me and after I explained to him that I did not want to be taken advantage of and upsold, he treated me like family. I eve More

by Abcdefg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 14, 2023

We really loved the fact that the people who we interacted with and thought that kia front were very Consider it and very, very nice. They did everything they could do. To make sure that we left th More

by John Kaldenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samir Kantarevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback!

July 13, 2023

Was hard to wait 3 hrs to get a oil change, should of had a filter there for our truck. More

by june_hahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jul 13, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business, June, and hope to see you again soon!

Jul 13, 2023 -

june_hahn responded

Probably not till next oil change 😁. Have a blessed day!

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