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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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July 21, 2023

Had appointment for oil change and it took 1. 5 hours to complete. Very disappointed that it took so long given we had an appointment. We will try one more time as service person did provide a dis More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other
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Jul 24, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jul 24, 2023 -

Paul responded

Paul Sellers

July 20, 2023

Always a great experience. I had a question about parts and Zach helped me , he sure is great at taking care of customers! More

by KSBSZSRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Dylan Miller
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Jul 21, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for Zach, and for taking the time to leave us this wonderful feedback!

July 18, 2023

He was easy to talk too and very helpful so had no worries at all More

by MTSCHEMMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Jul 18, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

July 18, 2023

Tate was great, very helpful, very professional. .. He called an updated me several times throughout the process More

by DGEMELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
Report | Print
Jul 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Tate delivered professional customer service, and we'll be sure to let him know! Please let us know if there's anything we can do to improve your experience.

July 18, 2023

Never get timely calls back. Some are not very friendly in the department. It seems like a burden to them to help you! More

by drt50229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
Report | Print
July 17, 2023

Unfortunately this is the second time I have had issues with Shottenkirk Chevy. I had a service appointment scheduled that would include a service vehicle. I had multiple issues that needed to be resolved More

by Sbaldwin0701
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Heasley
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Jul 21, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 16, 2023

Rate from the garage was beyond helpful THANKS from a stranded lady! He went far and above to help me! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Hocker
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Jul 17, 2023 -

Shottenkirk Chevrolet responded

Thank you, Michelle, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 15, 2023

They did well with the vehicle assessment and making the repairs. Thank you for your service. More

by AFIXSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 15, 2023

Not the best customer service. The service guy didn’t have time for small talk or any talk. Asked to have the technician check an issue and he paid no attention to my comments. Tol More

by jsnboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dusenbery
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Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 15, 2023

Very well trained and professional and courteous, always friendly and helpful when explaining the problem. More

by simmonsed_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Jul 16, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

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