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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,719 Reviews

1,719 Reviews of Shottenkirk Chevrolet - Service Center

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July 28, 2023

Outrageous cost to replace a water hose and clamp after car had to be towed into dealer. Am no longer going to use for repairs. I have been loyal till this visit. More

by Bbinsures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback. We're sorry to hear that you weren't fully satisfied with your experience and would like to see if there's anything we can do to turn this around for you. Please reach out to us directly if you'd be willing to discuss this matter in more detail. Thank you!

Jul 29, 2023 -

Bbinsures responded

I have bought several cars from you, if you want to turn experience around pick up the phone and call me. My number is in your system.

July 28, 2023

Mileage showed it was not driven far for testing noises and no warranty work was done. More

by AMYPATTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, Amy, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a 5-star experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 28, 2023

Brand new 3500 HD that I need to tow trailers with and the factory trailer light plug-ins don’t work and needs module replaced. Naturally you don’t have the part and tell me you hope to get the part in More

by BW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kobie
Report | Print
Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. We are sorry to hear that we weren't able to meet your expectations and apologize for any inconvenience. Please don't hesitate to reach out to discuss this matter in more detail. We would appreciate the opportunity to address your concerns.

July 28, 2023

Shottenkirk has very good and timely service. Everyone is friendly and helpful. They keep you informed as to when the car will be done. More

by LINDAOXLEY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business, Linda, and hope to see you again soon!

July 28, 2023

Friendly people, great service. Makes you feel at home. Been buying cars at Shottenkirk’s for years. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Report | Print
Jul 31, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 27, 2023

One of the best Chevy dealerships I have ever been to. Honest, and they get the job done right the first time. Thank you for being the best out there. More

by Maurice J Mcfalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Adam Barkela, Matt Heasley, Adi Feriz, Mike Warne, Kyle Carnahan, Carl Hines, Dylan Miller, Shirley Johnsen
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Jul 27, 2023 -

Shottenkirk Chevrolet responded

Thank you, Maurice! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

July 27, 2023

First time servicing there after getting frustrated with another local dealership. So far so good! More

by Brian W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barkela
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Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank, Brian, for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

July 26, 2023

Didnt feel overly welcomed by attending staff and was offered very little effort to help assistance with disabled person. More

by rosedoerr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
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Jul 27, 2023 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit, Rose. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 26, 2023

We appreciate the customer service we receive from Shottenkirk for ongoing service to our vehicles. More

by SARAHJROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Report | Print
Jul 27, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out, Sarah. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

July 25, 2023

Great communication with me as to what they were doing. Honestly admitted that they weren't sure what was going on. Got the problem with it overheating fixed. More

by Donhaselhuhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
Report | Print
Jul 26, 2023 -

Shottenkirk Chevrolet responded

Don, Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

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