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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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July 31, 2023

Very personal professional accommodating likeable well groomed pleasant to talk too articulatepolite well dressed respectful More

by ronpowell0995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

July 31, 2023

Very helpful ful with all my questions they seemed to know there product very well More

by BARBMarnin
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
C J was who I delt with
Aug 01, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 29, 2023

The young man was very pleasant to work with. Everyone was very accommodating and helpful. More

by DNHSIN
Recommend Dealer
Yes
Employees Worked With
Don't remember. But the young man was very friendly
Jul 31, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

July 29, 2023

Lacking attention to detail! Had to make 2 additional trips back to the dealership before getting the things left undone put back together correctly. Needless to say I’m not im More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper, Dylan Miller
Aug 03, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 29, 2023

Very pleasant experience. In out in good time. Prices are too high for filters and such. 190.00 for an oil change and a cabin and engine air filter. That’s crazy. More

by nesbitlinda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Linda, feel free to contact us at your convenience.

July 29, 2023

Very willing to work with me. Kept me up to date on where the car was. Can’t believe I was able to get in and out with a new car in 3 hrs. All folks I came in contact with were ve More

by VWISKOW
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan in service dept, CJ Johansen
Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2023

They changed the oil. They actually did not fill the DEF. Good thing I Had to check before I left. More

by RLYII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Black
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 29, 2023

Shottenkirk was very knowledgeable, and explained everything about the vehicle we were looking at. They worked very hard to find us a lender. Would definitely recommend them. More

by RITABALVANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2023

We service all 3 of our vehicles there. Another perfect visit, in and out in no time! More

by KSBSZSRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
Jul 31, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

July 28, 2023

Outrageous cost to replace a water hose and clamp after car had to be towed into dealer. Am no longer going to use for repairs. I have been loyal till this visit. More

by Bbinsures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jul 28, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback. We're sorry to hear that you weren't fully satisfied with your experience and would like to see if there's anything we can do to turn this around for you. Please reach out to us directly if you'd be willing to discuss this matter in more detail. Thank you!

Jul 29, 2023 -

Bbinsures responded

I have bought several cars from you, if you want to turn experience around pick up the phone and call me. My number is in your system.

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