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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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August 05, 2023

They’ll sell you a faulty car, Then charge you to look at it. I had my car for 1 year and 2 month to the date of me bringing it in for having issues. They charged me almost $200 for just looking at my car t More

by MARKLEON515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McClure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Dylan Miller, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips
Aug 12, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 05, 2023

They did warranty work on my 2022 GMC 3500HD diesel Dually Denali. Although they were told that some parts were back ordered, they aggressively pursued obtaining the needed parts from GMC and came thr More

by GWJOHNSON52
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your five-star rating. We're glad to hear we delivered such a great experience. We look forward to serving you for years to come.

August 05, 2023

Very professional, thorough and quick! I highly recommend! I will be back as this is now my car dealership! More

by TPWHEELER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2023

Easy and stress free buying process, good pricing and trade allowance, good personal, overall great experience. More

by MARKGRUBEL72
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, Mark, and for taking the time to leave us this wonderful feedback!

August 04, 2023

Great service and got me in quickly! I'll be back!! Have a nice day! More

by LLJEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

August 02, 2023

Did a great job and everyone was very pleasant . I will return for more services More

by JLINNS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Aug 02, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Soctt and our team. We're glad to hear we delivered such a great experience!

August 01, 2023

Always a nice experience here. I wasn’t shocked about the price of the battery I needed, but the diagnostic charge was unexpected. More

by MPHATJACK0606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see his name
Aug 02, 2023 -

Shottenkirk Chevrolet responded

Jack, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 01, 2023

Their customer service is superb; from keeping me informed of progress to arranging a loaner that were so easy to work with! More

by GUNTLYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that Ryan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

August 01, 2023

This was unfortunately a long drawn out ordeal and in the over three weeks my car was in the shop they never had a loaner available. This made it very difficult for me as a single mother working a job with n More

by NAOMI.A.LAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
Aug 06, 2023 -

Shottenkirk Chevrolet responded

Naomi, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 31, 2023

Very pleasant and professional to work with. They are always done in a timely manner. More

by mikehemping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

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