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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,718 Reviews

1,718 Reviews of Shottenkirk Chevrolet - Service Center

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August 17, 2023

Have been a customer in Waukee for many years. Today when I pulled in the 2 oil change bays were empty so I thought this would not take long. I was told it would be about an hour. My car sat in More

by Dexdevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
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Aug 18, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry to hear that we fell short this time. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

Great atmosphere. Clean well kept facility. Courteous professional staff throughout. I enjoyed my purchasing experience with Travis, Jason and Sydney and look forward More

by REBLWARRIOR
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your experience with Shottenkirk Chevrolet. Travis, Ryan, and Sydney appreciate your business and hope to see you again soon!

August 16, 2023

Great people to work with both on the floor and in the office. Everyone was able to answer all of our questions. There was not a lot of pressure to buy. I was honest with our salesperson that I saw the tr More

by CARIANDPAUL
Recommend Dealer
Yes
Employees Worked With
CJ
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Aug 17, 2023 -

Shottenkirk Chevrolet responded

Thank you, Paul! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

August 15, 2023

Got a car and had to threaten to return my car to get the issue resolved. Can’t say I will sue you for service again. More

by BIRDYBOY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Auge, Colby Oberembt, Morgan Hough
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Aug 19, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 14, 2023

Very bad customer service at the front and in the service center. Will never go back here More

by Helen mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney Hinders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Helen, we are sorry we didn't meet the expectations we all have. We know it is frustrating to have a new vehicle that had imperfections from the factory that have not been corrected yet. I have personally talked with you and your husband about getting the issues from Chevy corrected. I apologize for the communication from our team on timelines to get the issues handled. We are working on getting the issues corrected ASAP. Hopefully they get corrected promptly and your outlook changes that we may not be perfect but we step up to make it right with you. Have a great day, Lee should be reaching out shortly.

August 13, 2023

Everyone was very good. The mechanic I tried very hard solve the problem. I have also had good service. Scott is also great More

by JANDAVEBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Morgan Hough, Tate Pumphrey
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

August 13, 2023

Great friendly people. Excellent work down there. would you recommend it to anybody? Only place to have your car worked on. More

by MJFLYNN47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Dylan Miller, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 12, 2023

Great service, honestly, and just all around great people! I would go back in the future! More

by RACHEL.GRIFFIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department, Rachel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 12, 2023

Disappointed with the lack of attention to detail and the need to return the car to the service department to fix the problems that resulted from the technician’s failure to put the car back together properl More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's disappointing to hear that we fell short here. We will share your comments with our team, and please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail.

August 11, 2023

I arrived about 15 minutes early, was take in and the work started. Took about 45 minutes to complete work. More

by Jesse purvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Morgan Hough
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out, Jesse. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

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