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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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January 15, 2024

Thanks for the shuttle service. I also appreciate the car wash Thanks for the nice service More

by Cunningham.ann411
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Ryan McClure
Report | Print
Jan 15, 2024 -

Shottenkirk Chevrolet responded

Thank you, Ann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

January 15, 2024

Ryan was absolutely wonderful. He kept me informed on the repair of my car and the cause of the the failure. More

by murraymj
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Ryan McClure
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

MJ, Thank you! Ryan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

January 15, 2024

We were not notified our vehicle was finished, and arrived 15 minutes before we thought they closed. Nobody was around, except at the front desk. My steering wheel has a huge scratch that wasn't there More

by Gotthegirlnextdoor
Recommend Dealer
No
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jan 19, 2024 -

Shottenkirk Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 15, 2024

Had to order a part for my pickup 3 to 4 weeks ago and hadn't not heard that it was in at all. So had to stop and check on it. I would have thought that I should have been notified that it was in More

by Sheetswk
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

It's great to hear that Morgan and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

January 15, 2024

Very happy Made an oil change appointment and an appointment for detailing. On the same day but when I got there they said they couldn't do the detailing More

by APRILKATHLEENMARIE
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

April, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 15, 2024

This was my first oil change since purchasing. I had made the appointment online. I put in the notes that I thought this also included a detailing and asked to be contacted if I was wrong. As I ch More

by MSDARCYLYNN
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

Darcy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 15, 2024

Outstanding ? ???? The Best experience I've EVER had In all my years of working with Dealerships. small town feel ?? family ?????????????? More

by kris.mcvicker
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Colby Oberembt
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

Kris, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

January 15, 2024

They are doing what they can to repair the issues I am having with my truck. More

by CARIANDPAUL
Recommend Dealer
Yes
Employees Worked With
Ryan McClure, Ryan McClure
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

Cari and Paul, Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 15, 2024

Excellent Did a great job communicating and updating me on issues with my vehicle in a timely manner More

by CHARLIEMINNEHAN3
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey, Tate Pumphrey
Report | Print
Jan 16, 2024 -

Shottenkirk Chevrolet responded

Charlie, Thank you for the kind words for our service department! We look forward to sharing your compliments with Tate and our team. Pease don't hesitate to let us know if we can be of further assistance.

January 15, 2024

I think they are dishonest Lied about their ability to get a transmission timely No More

by MCSPEAR4
Recommend Dealer
No
Employees Worked With
Ryan McClure, Ryan McClure
Report | Print
Jan 19, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Ryan and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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